IT Helpdesk Technician
1 month ago
SUMMARY
This position will be responsible for supporting the organization’s digital and networking processes. To maintain and update the company’s digital assets, network, and systems.
REQUIRED COMPETENCIES: (Essential duties and responsibilities)
· Respond to user inquiries and provide technical support via phone, email, or in-person.
· Troubleshoot hardware, software, and network issues.
· Daily follow-up on all Service Ticket requests using our internal NPS system.
· Daily follow up on all Service Ticket requests using an outsourced Cypritech portal.
· Escalate service tickets to outsourced Cypritech firm if required.
· Assist users with software installations, configuration, and upgrades.
· Educate users on IT policies and best practices.
· Conduct routine backups and ensure data integrity.
· Manage user accounts and permissions in Active Directory.
· Monitor system performance and troubleshoot issues as they arise.
· Monitor network activity and implement security measures to protect against threats.
· Provide training to users on new hardware, software, policies, etc.
· Oversee data storage capacity.
· Update company phone directory.
· Reset account password and pins for locked or suspended accounts.
· Assist in setup, configuration, and maintenance of servers, network devices, and other IT infrastructure.
· Prepare monthly Service Ticket report and share with management.
· Create and/or update IT documentations.
· Perform computer skill tests for potential new hires.
· Analyze business processes and workflows to identify areas for improvement and automation.
· Clearing “Pick-Up” tab on Container spreadsheet for older orders and backing up data on shared drive. TWICE A MONTH
· Clearing “Completed” tab on Container spreadsheet for older orders and backing up data on shared drive. TWICE A MONTH
· Development of RPA tools to improve business process.
· Manage user accounts and permissions in the ERP system.
· Basic support to the ERP and other company software.
· Aid in customer complaints when requested by management.
· Bilingual – Fluent in English and Spanish
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
· Associate or Bachelor of Science in computer Technology or equivalent qualification.
· A minimum of one year in Basic Technical Knowledge: Familiarity with computer hardware, software, and networks is essential.
· Knowledge of networking and cybersecurity.
· Problem-Solving Skills: Ability to troubleshoot issues related to hardware, software, and network connectivity.
· Communication Skills: Excellent communication skills are crucial for assisting users and collaborating with other IT professionals.
· Attention to Detail: Being organized and detail-oriented helps in maintaining accurate records and managing assets.
· Adaptability: Willingness to learn and stay updated with new technologies.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit (approx. 50%) and occasionally stand or walk (50%).
The employee is expected to lift and carry equipment, such as computers, servers, or peripherals. This involves raising or lowering objects from one level to another.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company DescriptionAt LINK Staffing, we help job seekers like you find employment faster and more easily. Our team of staffing experts take the guesswork out of job hunting and help you find the right opportunities with less effort.
Our unique commitment to enhanced employee benefits, payroll flexibility, and career development make us the perfect partner in finding opportunities throughout Texas.Company DescriptionAt LINK Staffing, we help job seekers like you find employment faster and more easily. Our team of staffing experts take the guesswork out of job hunting and help you find the right opportunities with less effort.\r
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Our unique commitment to enhanced employee benefits, payroll flexibility, and career development make us the perfect partner in finding opportunities throughout Texas.
