Front Desk Reception

4 weeks ago

Conway, United States Health Care Partners of SC Full time
Job DescriptionJob Description

POSITION SUMMARY

Under the direct supervision of the Front Office Supervisor, the Patient Service Representative is responsible for front office day-to-day activities including participating in daily patient care team huddles, answering phones, scheduling appointments, patient registration, and collection of payments.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Responsible for greeting patients, scheduling patient appointments, ensuring all patient paperwork is properly completed including demographic and HIPAA forms.

· Assist in determine the financial status of patients and their eligibility for health services, assist patients in accurately completing appropriate forms and documents for the required information, collect co-pays, obtain authorizations from insurance companies when necessary, and enter in all patient information and financial information in the computer system in a timely manner.

· Collect and deposit fees according to protocols, prepare and balance daily financial registers and submit all forms and fees to the accounts department.

· Demonstrates the ability to establish and maintain effective, productive relations with co-workers, supervisors, patients, and the public.

· Maintains a neat/well organized work area. Responsible for maintaining an adequate number of supplies.

· Attends all in-service training as required.

· Maintains patient confidentiality.

· Maintains confidentiality and Code of Compliance per policy.

· Performs other duties, as assigned.

 

EDUCATION / QUALIFICATIONS / REQUIREMENTS

· High School Diploma/GED required

· Associates Degree preferred

· Minimum of 3 years of Health Care/Customer Service experience required

· Strong communication and problem solving skills

· Bilingual (English and Spanish) required

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