Movie Theatre General Manager

4 weeks ago

The Colony, United States Galaxy Theatres LLC Full time
Job DescriptionJob Description

The General Manager is responsible for all theatre activities and works to ensure that all activities are consistent with the Theater's business plan and company policies. He or she works to provide an amazing guest experience and ensures that all employees are meeting expectations in all areas of their job descriptions.

 

 

Essential Functions

 

Customer Satisfaction

 

· Consistently provide a top quality guest experience that delivers total guest satisfaction

· Models and creates an environment in which the guest is the priority

· Responds positively and promptly to guest concerns

· Correct potential problems before they affect guests

· Hire high quality staff who ensure consistent guest satisfaction

· Ensure all employees are trained, motivated, and empowered to deliver total guest satisfaction

· Maintains theatre at the level necessary to meet and exceed company standards for service

· Utilizes labor effectively to meet budgets while ensuring high quality service

 

Training and Development

 

· Must learn and master all systems in the building including all facets of Vista, payroll, projection, digital signage, employee scheduling, product ordering, and food and beverage operations

· Continuously improve the skills, knowledge, and morale of all employees

· Treats the employees with dignity and respect and creates an environment where the team does the same

· Effectively utilize all training programs from new employee orientation up to and including management training programs

· Prepares qualified employees for promotion

· Continually develop adequate number of shift leaders to meet the objective of the business plan

· Evaluate each employee’s performance annually based on clearly communicated standards and expectations

· Holds the employees accountable for performance

· Confronts poor performance

· Makes decisions regarding all performance related issues in the theatre

 

Effective Business Management

 

· Maximizes financial performance and profit

· Develops and executes the business plan

o Fiscal responsibilities

o Labor planning

o Marketing

o Inventory

· Executes initiatives on time, correctly, and with minimal direction

· Identifies and develops marketing strategies to maximize sales

 

Appropriate and Fair Business Practices

 

· Ensures that business and personnel practices are consistent with policies, procedures, and the law

· Enforces federal, state, and local labor laws

· Follows procedures to maintain the safety and security of all employees, guests, and company assets

· Upholds food safety, food handling, and sanitation requirements to ensure the health and safety of guests and employees

 

Hours

· Able to work a minimum of 50-60 hours per week

· Able to work flexible hours necessary to manage and operate the theatre effectively including weekends and holidays

· Following work schedule will be followed, but not limited to, unless a holiday or major release dictates changes

o Thursday - Monday are standard operating days

Misc.

· Prior GM experience necessary

· Must have valid driver’s license

· Able to lift 50 pounds

Company DescriptionGalaxy Theatres, LLC is a fully integrated movie theatre company. Privately owned, it is ranked by size in the top 4% of its industry, according to the National Association of Theatre Owners and currently has theatres in Arizona, California, Nevada, Texas, and Washington. Formed in 1998, its focus is to develop and operate a portfolio of high impact, state-of-the-art movie entertainment theatres in select markets of the western United States.

Galaxy Theatres' award winning business philosophy of "More than just a Theatre" incorporates the best in movie entertainment with the Company's philosophy of active community service. "Being socially entrepreneurial builds strong bonds and goodwill in the communities we serve," according to Frank Rimkus, the Company's CEO.

Vision Statement: Provide a consistent, first class entertainment experience in the communities we serve, through effective management, people friendly service, and quality presentations in comfortable, clean surroundings, thereby increasing customer satisfaction.Company DescriptionGalaxy Theatres, LLC is a fully integrated movie theatre company. Privately owned, it is ranked by size in the top 4% of its industry, according to the National Association of Theatre Owners and currently has theatres in Arizona, California, Nevada, Texas, and Washington. Formed in 1998, its focus is to develop and operate a portfolio of high impact, state-of-the-art movie entertainment theatres in select markets of the western United States.\r
\r
Galaxy Theatres' award winning business philosophy of "More than just a Theatre" incorporates the best in movie entertainment with the Company's philosophy of active community service. "Being socially entrepreneurial builds strong bonds and goodwill in the communities we serve," according to Frank Rimkus, the Company's CEO.\r
\r
Vision Statement: Provide a consistent, first class entertainment experience in the communities we serve, through effective management, people friendly service, and quality presentations in comfortable, clean surroundings, thereby increasing customer satisfaction.

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