Case Manager

Position Title: Case Manager

Department: Community Empowerment

Reports To: Community Health Worker

Program Director: Community Empowerment Director

FTE: 1.0

FLSA Designation: Non-exempt

EEOC Category: Administrative Support Workers

Position Impact and Purpose…

The Community Empowerment Case Manager at Pike CAC will work closely with the Community Empowerment Director, Community Health Worker, and department staff to provide specific, measurable, and individualized service to each person served as part of a multi-disciplinary team. This position will work with the director and department staff to form and strengthen internal and external relationships that will benefit the clients we serve.

Responsibilities, Deliverables, Outcomes and Expectations

Create documents, maintain databases, and send letters, memos, and emails.

Assist individuals in person, via phone calls, virtually and by email providing knowledgeable and informed information and responses.

Provide case management services including, as minimum, assessment, referral, and monitoring/follow-up.

Maintain a courteous and professional demeanor with customers, staff, funders, community partners while promoting a positive reflection of CAC and the Community Empowerment Department.

Demonstrate an understanding of systems of care, entitlements and benefits, and cultural awareness.

Completion of intake, care plans, case notes, forms, and data entry.

Maintain required records and handle confidential information in a professional manner, including HIPAA compliance.

Ensure that all documentation needs for billing are completed within 48-hours of service delivery

Advocates for clients to ensure equal access to services.

Assists the Community Empowerment Director and Community Health Worker with special projects.

Attends meetings, conferences, and training related to the duties of this position, and disseminate information to appropriate individuals.

CAC Committee assignments, and other agency service duties as assigned.

Liaison between Community Empowerment Department staff and CAC programs/Community Partners and Providers

Other tasks and duties as assigned by supervisor.

Minimum Requirements…

Education: High School Diploma or equivalent

Job-Related Experience: Valid Ohio Driver’s License, clean driving record, reliable transportation, insurable under agency policy. Proficiency in Microsoft Office. One (1) year experience providing case management services, including proficiency with Microsoft Office and use of office equipment.

People Management Experience: Friendly, professional and courteous demeanor. Strong communication skills; ability to interact productively with senior staff, CAC department staff, community partners, and clients.

Licenses, Certifications, and Accreditations: Required to have background check upon hire and other required background searches and credentialing criteria, 2 step TB test, and must be able to obtain NPI/Medicaid number upon hire and obtain QMHS certification within 90 days. Completion of a query of the National Practitioner’s Data Bank (NPDB). Completion of a query of the Office of Inspector General (OIG).

Preferred Qualifications…

Preference given to individuals with Bachelors or Associates Degree in social work, counseling, social services, human services or related field. Preference given to individuals with education and/or training in mental health and/or substance use disorder.

Preference given to individuals with Community Health Worker certification.

Preference given to individuals with experience serving a non-profit or healthcare entity.

Preference given to individuals who have experience with casework management and casework software.