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Program Manager

2 months ago

Columbus, United States Venture Talent Consulting Full time
Job DescriptionJob Description

Are you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join our IT and Telecom programs.

Overview
We are seeking a Program Manager - Datacenter that will be a critical member of a U.S.-based global systems integrator providing technology solutions and services for commercial and government clients. This is a full-time permanent role supporting our program in Chantilly, VA with remote options in Columbus, OH or Atlanta, GA.

The Program Manager is responsible for the planning, development, and implementation of large scale full turnkey customer programs. Responsibilities will include assisting customers in planning and developing program objectives and goals, developing the program critical path, defining program roles and key program milestones, implementation plans, and active management of the entire program and its key deliverables.

The Program Manager will be the primary point of contact for the customers and vendors assigned to the program. Key responsibilities in this role will also include execution of the overall scope of work, status reporting, budget tracking and financial reporting, contract management, achieving incremental program milestones, successful and timely implementation of program deliverables, management of program-specific project managers, and regular communication with team members, vendors, and customer’s upper management team. Overall, this position is high in caliber and plays key role in the full-scale management and critical decisions of multi-million-dollar customer programs. The ability to assume an immediate leadership role is necessary to be successful.

Specific responsibilities include but are not limited to:
In addition to the position responsibilities noted below, our Program Managers are to embrace
living the company culture and be driven by principles we all share, believe in, and promote:
Customer First; Be the Best You Can Be; Professionalism; Proactive Teamwork; Pride in Our
Company; and Make Giving a Reality.

  • Execution on all assigned OTRs (Objectives, Targets, Results).
  • Conform and adhere to all responsibilities within the Operational Guidelines throughout the phases of: Presales, Planning, Delivery, Closing, and Post-Installation.
  • Clearly defines rules of engagement on program initiative to include roles and
  • accountabilities, change management process, deliverable approval expectation.
  • Develop a Baseline Project schedule securing key milestone and dependencies.
  • Oversee development of critical path plan deliverables.
  • Risk management and resolution
  • Manage and interface with project managers responsible for specific sites and scopes.
  • Quality control on overall program deliverables
  • Provides a high level of leadership throughout program efforts.
  • Customer relations (Change management negotiation, sign offs and acceptance, conflict
  • management).
  • Monitor Risks and initiate necessary Proactive and Corrective Actions
  • Manage Change Control and Procure change orders.
  • Manage Vision team and/or subcontractors/vendors to ensure timely and high-quality work.
  • Monitor and drive the quality assurance process during all phases of the project.
  • Continuously expand / farm existing Accounts for additional opportunities to introduce other company services.
    • Look for new opportunities with new clients that enable us to provide A/V, security, Wireless/DAS, and/or network infrastructure services.
  • Develop 2–3-year (or more, when appropriate) year project roadmap for program.
  • Become familiar with program’s budget process and proactively work with customer to
  • shape budget build process for upcoming year.
  • Develop Method of Procedure or Standard Operating Procedures for the Program to ensure successful project delivery.

Required Skills and Qualifications
  • Must understand the critical importance of both customer experience and customer service.
  • Proven success in developing and implementing multi-vendor, large-scale, multi-million-dollar complex customer programs.
  • Experience managing Project Managers
  • Proactive and professional communication with internal and external customers.
  • Ability to positively influence others to act.
  • Provides leadership to the Program team, and to all other individuals/vendors associated with the Program.
  • Can effectively present and interact with senior executives as needed.
  • Promote continuous process improvement.
  • Highly organized, and effective with personal time management.
  • Actively participate in & lead customer-specific meetings, internally & externally.
  • Excellent written and verbal skills.
  • Versatile in performing different tasks; very resourceful.
  • Able to receive constructive feedback and take action to adjust.
  • Be independent, self-driven, highly customer focused, and be successful without supervision from management.
  • Timely responses to appropriate inquiries.
  • Desire for continuous improvement at a personal and professional level.
  • Maintains a professional image to our customers and sets a role model image for all teammates.
  • Excellent fluency with project management methodologies.
  • Excellent PC skills, including MS Office applications (Word, Excel, PowerPoint, Outlook).
Education / Certifications
  • Bachelor’s or Associate’s Degree in a related field - preferred
  • PMI PMP Certified or equivalent
Wok Authorization
  • Must be a US Citizen
Background & Drug Screening Conditions
  • Must pass a 4-panel Drug Test
Additional Perks/Benefits
  • Paid Time Off & Holidays
  • 401K with Company Matching
  • Tuition & Training Reimbursement
  • Birthday off with pay
  • Leadership Development Training

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