Pharmacy Technician

2 weeks ago

Chestnut Hill, United States Complete Staffing Solutions Full time
Job DescriptionJob Description

Pharmacy Technician / Medication Support Coordinator

Type: contract to hire 

Schedule: M-F 7:45am – 4:15pm

Responsibilities:

  • Supports the Medical specialties, GYN/Menopause, Dermatology, and Clinical Center for Integrative Health departments by assisting with patient medication management.
  • Receives, reviews and facilitates requests for medication renewal.  Reviews the requests according to guidelines.
  • Pends the requests in the electronic medical record (Epic) and routes to prescriber for review and signature.
  • When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
  • Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.
  • Completes medication prior authorization paperwork or eForms for signoff by the clinical care team and in collaboration with the patient.
  • Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.
  • Completes Durable Medical Equipment (DME) prior authorizations and/or paperwork for signoff by the clinical care team and in collaboration with the patient.
  • Monitors progress throughout review process, updating appropriate parties as necessary.
  • Answers the phone, provides information and directs calls to the appropriate areas.
  • Assists in department-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, medication formulation changes.
  • Performs all job functions in compliance with applicable federal, state, hospital policies and procedures.
  • Handles confidential information in compliance with HIPAA guidelines.
  • Attends team meetings as required and contributes in a positive manner, focusing on constructive processes and quality improvement.
  • Maintains clean and organized work areas.
  • Follows intuitional and departmental policies and procedures. 
  • Demonstrates accountability and ownership of job responsibilities.
  • Exhibits professional behaviors and attitudes related to communication, punctuality, workplace attire, personal internet or phone use and teamwork.

Qualifications:

  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience required.
  • Achievement of a passing score on either a Board approved pharmacy technician assessment examination, a Board approved national technician certification exam, or a Board approved medical assistant certification exam preferred.
  • Registered Pharmacy Technician with the Massachusetts Board of Pharmacy or Certified Medical Assistant preferred.
  • One-year experience in a medical setting is required. Prior pharmacy experience desirable.
  • Requires knowledge of laws and regulations related to clinical practice and patient confidentiality.
  • Requires knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
  • Requires knowledge of medical terminology, abbreviations and computer technology.
  • Experience with electronic medical record system(s) and Outlook is preferred.  Experience with Epic is desirable.
  • Strong written and verbal communication skills in English required. Bilingual (Spanish) written and verbal communication skills a plus.
  • Ability to communicate clearly and effectively with patients, families, providers and staff while protecting patient confidentiality and demonstrating courtesy and respect.
  • Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.
  • Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines.
  • Attention to detail, strong organizational skills with the ability to prioritize multiple tasks and work independently, especially when there are time constraints.
  • Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including, management, physicians, practitioners, and staff.

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