Appointments Clerk

Job DescriptionJob Description

**MUST BE ABLE TO SPEAK SPANISH FLUENTLY**

Primary Accountability

Responsible for scheduling computerized patient appointments with physicians, dentists, and consultants. Also responsible for delivering excellent customer service.

Primary Responsibilities

1. Responsible for the scheduling of daily appointment activities for a multi-specialty group practice

· Answers all phone calls for appointments in a timely, pleasant, and professional manner

· Enters patient data into time slots in the computerized appointment system

· Updates patient demographics in the computerized system as necessary

· Obtains approval from physician/dentist/consultant to overbook patients as necessary

· Provides and assists with department cross-coverage as requested

2. Responsible for providing excellent customer service

· Greets patient/practitioner

· Determines need and assists with requests or directs to appropriate supervisor for resolution as necessary

· Follows telephone procedure as indicated in telephone policy

· Schedules appointments according to provider/center rules and guidelines

· Maintains records current to provide accurate information to the patient or administration

3. Responsible for keeping abreast of and in compliance with all HIPPA rules and regulations

Primary Attributes

1. General Development

· Demonstrates a high degree of organization and accuracy

· Able to work effectively with a wide variety of people and develop cordial relationships

· Participates in training and staff meetings

2. Professional and Technical Knowledge

· High school diploma or equivalent

· Previous experience dealing with the public

3. Technical Skills

· Strong computer skills

· Able to operate a centralized appointments switchboard

4. Communication Skills

· Excellent telephone etiquette

· Excellent oral communication skills

· Excellent listening skills

· Excellent cross-cultural communication skills

· Bi-lingual (English and Spanish or Creole) preferred.

FULL-TIME Positions ONLY Daily work schedule ==> MONDAY - FRIDAY Daily work hours ==> 8 a.m. to 4:30 p.m.

NO EXCEPTIONS Only apply if you are able to work the above schedule.

Company DescriptionMiami Beach Community Health Center, Inc. (MBCHC) is a fully integrated ambulatory care medical facility that has been providing primary health care in Miami-Dade County since 1977. Our mission is to provide our patients with a patient-centered medical home with high quality, affordable primary health care, and specialty services, chronic disease management, and support services.

MBCHC has two locations on Miami Beach and one in North Miami. Services provided include internal medicine, family medicine, pediatrics, obstetrics and gynecology, HIV/AIDS services, dental, endocrinology, ophthalmology and optometry, psychiatry and behavioral health, podiatry, and geriatrics. All three locations have laboratory and pharmacy services. MBCHC pharmacies have 340B pricing. Free medication is available for patients through pharmaceutical company patient assistance programs for those who qualify. Free transportation and translation services are also available for those who need them. In addition, we offer assistance with case management such as enrollment in health insurance from the Affordable Care Act (“Obamacare”), enrollment in Medicare, and Healthy Start prenatal services.Company DescriptionMiami Beach Community Health Center, Inc. (MBCHC) is a fully integrated ambulatory care medical facility that has been providing primary health care in Miami-Dade County since 1977. Our mission is to provide our patients with a patient-centered medical home with high quality, affordable primary health care, and specialty services, chronic disease management, and support services.\r
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MBCHC has two locations on Miami Beach and one in North Miami. Services provided include internal medicine, family medicine, pediatrics, obstetrics and gynecology, HIV/AIDS services, dental, endocrinology, ophthalmology and optometry, psychiatry and behavioral health, podiatry, and geriatrics. All three locations have laboratory and pharmacy services. MBCHC pharmacies have 340B pricing. Free medication is available for patients through pharmaceutical company patient assistance programs for those who qualify. Free transportation and translation services are also available for those who need them. In addition, we offer assistance with case management such as enrollment in health insurance from the Affordable Care Act (“Obamacare”), enrollment in Medicare, and Healthy Start prenatal services.

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