Universal Banker

5 days ago

Dover, United States Northeast Credit Union Full time
Job DescriptionJob DescriptionThe Universal Banker aka Member Experience Specialist I is an all-encompassing essential role for the credit union. Through use of our sales program, our Member Experience Specialists will focus on the unapparelled opportunity to identify needs to enrich our members lives while conducting routine transactions such as deposits and withdrawals. Through proper needs assessment the Member Experience Specialist I will proactively offer additional products and services.

Location: Dover, NH

Pay: $19/hr+ plus incentives

Full time: 40 hours. Including Saturday 8:30am-12:30pm, rotating schedule.

Voted Forbes list of America’s Best In-State Credit Unions 7 years in a row

At Northeast, our core values drive our mission and vision. Our mission is to enrich and nourish the lives of others: Our members, our employees, and our communities.

Essential Functions:

Fulfills member requests and seeks opportunities for products and services while looking for ways to deepen member relationships and accomplish credit union objectives. Meets members' needs by providing outstanding service, problem resolution and needs based selling; interviewing loan applicants, closing loans, cross-selling, referring mortgages or prospecting.

Prepares and disburses loans within lending limits and credit union guidelines. Actively promotes all ancillary products for the protection of the member.

Accurately and efficiently processes deposits, payments, withdrawals, cashed checks, wires, fraud packets, etc. in accordance with established policies and procedures while seeking opportunities to enrich our members lives by utilizing the member interaction program. Balances cash drawer/TCR. Handles all transactions with accuracy and courtesy, while maintaining privacy and security.

Minimum Qualifications:

  • Minimum six months customer service experience
  • Great communication skills
  • Previous cash handling experience
  • Ability to follow all regulations
  • High attention to detail
  • Working knowledge of Microsoft Office Suite
  • High School diploma or equivalent

Preferred Qualifications:

  • Previous Credit Union or banking experience
  • Previous sales experience

Other Requirements:

  • Occasional travel for continued training, meetings and/or branch support.

_______________________________________________

Benefits We Offer:

  • Employee loan discount
  • Student loan/tuition assistance program
  • Comprehensive medical/dental/vision +
  • PTO and paid federal holidays
  • Weekly paychecks
  • 401k plan with employer match/profit sharing
  • Participation in the Retail Sales Incentive Program

Additional Perks:

  • Continued training and advancement opportunities
  • Balanced/Predictable schedule; all locations close at 5pm and on Sundays
  • Opportunity to join our many employee created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)
  • Local Volunteer Opportunities with employer contributed Volunteer Day
  • Company Outings and annual Summit

______________________________________________________________

Equal Opportunity Employer


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Company DescriptionWe are a locally-based, member-owned credit union. When you join our family, you enjoy the benefits of great products, competitive rates, free educational programs, sound advice, and personalized service. We care about your financial well-being and success.

At Northeast Credit Union, we're proud of our long-standing history of providing safe, high-quality financial services to our member-owners. And, we believe that serving our members extends to serving the communities in which we live and work.

In keeping with our mission, we continue to invest in the tools and resources our members need to manage their finances, while supporting them in their endeavors.Company DescriptionWe are a locally-based, member-owned credit union. When you join our family, you enjoy the benefits of great products, competitive rates, free educational programs, sound advice, and personalized service. We care about your financial well-being and success.\r
\r
At Northeast Credit Union, we're proud of our long-standing history of providing safe, high-quality financial services to our member-owners. And, we believe that serving our members extends to serving the communities in which we live and work.\r
\r
In keeping with our mission, we continue to invest in the tools and resources our members need to manage their finances, while supporting them in their endeavors.

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