Front Desk Position Patient Coordinator Dental Office Mount Olive NC

1 month ago

Carrboro, United States AMY M KIMES DDS PA Full time
Job DescriptionJob DescriptionHello. Thank you for considering this position for a patient coordinator at Mount Olive Family Dentistry. The position is open immediately. The job is at the front desk of our general dental office. Dr. Amy Kimes is the owner and only dentist at this clinic. We are family owned and operated and not a corporate dental office. The work environment is family oriented and relaxed. We pride ourselves on getting our work done while having a friendly and supportive company culture. Working hours are Monday - Thursday (closed on Friday) from 7:40AM - 5:15PM. So, you get a three day weekend every week 

We are looking forward to meeting you. Please check out our website www.mountolivesmiles.com to get to know the office and APPLY FOR YOUR NEW CAREER TODAY 

POSITION SUMMARY

Under direct and indirect supervision, the Patient Coordinator will answer inquiries and obtain information for general public, patients, visitors, and other interested parties. This role will provide information to callers and perform routine clerical and administrative functions such as answering phone calls, drafting correspondence to patients and insurance providers, respond to explanations of benefits, scheduling and confirming appointments, organizing and maintaining paper and electronic files, presenting cases, track and balance, credit transactions, and other basic financial support functions. The office uses Dentrix for patient software and Microsoft Office for clerical duties.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

· Sitting 80%.

· Standing/walking 20%.

· Moderate noise levels from dental and other lab equipment.

· Medical, office, and lab setting.

· Minimum moving requirements of 35 pounds in order to accept equipment deliveries and pack and unpack office supplies.

· Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction.

· Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person.

· Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.

· Exceptional hand dexterity and typing skills to work with standard software programs provided.

RESPONSIBILITIES 

· Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

· Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.

· Learn to operate new office technologies as they are developed and implemented.

· Memorize and use scripts effectively both over the phone and in person.

· File and maintain records.

· Collect, sort, distribute, and prepare mail, messages and courier deliveries.

· Input data into computer by typing at least 40 words per min with minimal errors.

· Provide information about the practice, such as location of offices, employees within the organization, or services provided.

· Transmit information or documents to patients using computer, mail, or facsimile machine.

· Balance credit transactions and provide basic financial clerical support duties.

· Present treatment cases and insurance benefit estimates to patients.

· Must always represent the practice in a professional, pleasant, and cooperative manner.

· Maintain regular attendance and adhere to assigned work schedule and office policies.

· Must be able to comfortably and efficiently handle multiple deadlines and task assignments.

· Must be able to work both independently and cooperatively in team settings.

REQUIREMENTS 

· Always maintain the highest level of confidentiality to HIPAA standards.

· Adhere to strict safety guidelines and procedures to OSHA and office standards.

· Must be comfortable seeing and able to maintain a professional demeanor and attitude while working.

· Must be detail oriented in order to prepare and process business correspondence.

· Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.

· Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work related documents.

· Must demonstrate excellent communication skills by talking to others to convey information effectively, and preparing business correspondence.

QUALIFICATIONS 


· High school diploma.

· Accurate typing at 40 words per minute.

· Minimum of one year of office experience.

· Preferred two years of experience.

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