Customer Support

2 weeks ago

Lehi, United States Alter Full time
Job DescriptionJob Description

Join us at Alter, where we're at the forefront of a fitness revolution. Our mission is to reshape the way people approach their fitness journeys, bringing the kind of coaching, health advancements, and cutting-edge technology that was once reserved for elite athletes and the privileged few to everyone. By seamlessly integrating your DNA and biometric information into our AI-powered coaching system, we're crafting an unmatched, hyper-personalized fitness and health experience. Our ultimate goal? Empowering everyone with transformative tools and technologies to enhance their overall well-being, all at a price point accessible to all.

We are excited to hire one of our first Success and Wellness Coaches in Lehi, Utah to help us achieve our mission of providing the most personalized DNA-based fitness plan to help people hit their goals.

KEY RESPONSIBILITIES:

Provide Customer Support via multiple communication channels through key parts of the Alter experience, including:

  • Daily Workouts & Recovery as informed by DNA and biometrics
  • Sleep data that helps optimize recovery to achieve fitness goals
  • Coaching members on our strength, cardio and work-in modalities
  • DNA-based nutrition insights and plans
  • Stress Management though breathwork and meditation
  • Alter App and System technical support
  • Alter achievement credit and billing questions
  • Answer incoming customer phone calls as well as emails, live chat and SMS as needed
  • Review customer questions; providing guidance or escalating to other teams as appropriate
  • Provide thoughtful feedback to leadership on how to improve our customer experience

Qualifications & Skills:

  • 1+ years of experience in personal fitness coaching, nutritional coaching or related fields
  • Certification from Functional Medicine Coaching Academy (Certified Professional Trainer or Certified Nutrition Coach) and/or National Academy of Sports Medicine preferred
  • 1+ years of customer service and contact center experience
  • Assertive self-starter with a strong work ethic who can gets things done within a strict time frame
  • Highly organized and able to work independently while taking ownership to delight our customers
  • Ability to articulate technical concepts/requirements clearly and succinctly with thoughtful, professional verbal and written skills with a dedication to putting customers first
  • Analytical and detail oriented
  • Quick-thinker, fast learner, problem solver
  • Comfortable in a fast moving startup environment that is rooted in an exceptional customer experience and profitability.

Preferred Skills:

  • Bachelor’s degree or equivalent completed or in progress
  • Experience with the following platforms Salesforce Service Cloud, TalkDesk, Twilio, Sigma, Shopify, NetSuite, FedEx, UPS, and USPS

What We Offer:

  • A dynamic work environment where innovation is at the core of everything we do.
  • The chance to be part of a revolutionary approach to fitness that combines DNA science with personal wellness.
  • Competitive pay and comprehensive benefits package with paid time off
  • Opportunities for professional growth and advancement.
Company DescriptionCheck out our exciting mission at www.alterme.com and join a team of human performance professionals that have trained numerous professional athletes and teams.

Our platform is designed to help you meet your health goals—whether it’s losing weight, building muscle, or boosting your energy—through precise, tailored recommendations. Developed with expertise from leaders at the Mayo Clinic, NBA, Stanford Sleep Lab, Nike, and the NFL, Alter is committed to guiding you towards and through your wellness objectives with clarity and effectiveness. With Alter, every step of your wellness journey is personalized, making your path to better health clear and scientifically optimized.Company DescriptionCheck out our exciting mission at www.alterme.com and join a team of human performance professionals that have trained numerous professional athletes and teams.\r
\r
Our platform is designed to help you meet your health goals—whether it’s losing weight, building muscle, or boosting your energy—through precise, tailored recommendations. Developed with expertise from leaders at the Mayo Clinic, NBA, Stanford Sleep Lab, Nike, and the NFL, Alter is committed to guiding you towards and through your wellness objectives with clarity and effectiveness. With Alter, every step of your wellness journey is personalized, making your path to better health clear and scientifically optimized.

  • Customer Support Specialist

    1 hour ago

    Lehi, United States Project Solar Inc. Full time

    **Customer Support Specialist APPLY NOW** Lehi, UT 15 usd / hour Full time ****Job Description**** Email and text message customer support. Our customer support agents work with a variety of different scenarios. Each solar project is unique, and each customer has their own unique needs. 70% of customers talk to our agents before making the commitment to work...

  • Customer Support Representative

    1 hour ago

    Lehi, United States Cycle Company, LLC Full time

    Serial 1 Cycle Company LLC | Full time **Customer Support Representative** Lehi, United States | Posted on 12/16/2021 {{getI18n("zr.cw.refertofrnd")}} {{getI18n(data[0].applynow)}} Work Experience 1-3 years **Job Description** Serial 1 offers premium eBicycles that are guided by intelligent, human-centered design and crafted using the most advanced...

  • Customer Support Rep

    2 weeks ago

    Lehi, United States Social Climb Full time

    **Customer Support Rep** Customer Success Lehi, Utah Minimum Experience **Mid-level** Compensation **$50,000+ Annual** Full Job Description The SocialClimb customer support team is seeking individuals who are ready to jump into the high-tech SaaS arena. We want your work here to be fulfilling. Outside of family, you spend the most time with your...

  • Team Captain, Customer Support

    2 hours ago

    Lehi, United States Avetta Full time

    SUMMARY Team Captain functionally supports their Team Leader in a "Player Coach" capacity. As a Team Captain, they should be able to perform all Team Leader related functions and do so based on the needs of their Team Leader and team. They are expected to be a leader and mentor to the others on their team. This is an ideal steppingstone for anyone interested...

  • Customer Support and Operations Specialist

    4 days ago

    Lehi, United States Pattern Full time

    Job Description:Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list!Pattern is the leader in global e-commerce and marketplace acceleration,...

  • Customer Support and Operations Specialist

    4 hours ago

    Lehi, United States Pattern Full time

    Job Description: Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list! Pattern is the leader in global e-commerce and marketplace acceleration,...

  • Briostack - Customer Support Representative, Remote US or Hybrid in Lehi, UT

    2 days ago

    Lehi, Utah, United States EverCommerce Full time

    Customer Support Representative, Briostack LLC- Remote, US or Hybrid in office Lehi, UTAt EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile...

  • Support Engineer

    4 days ago

    Lehi, United States Russell Tobin Full time

    Job Title: Technical Support EngineerDuration: 12 Months (Possible extension)Location: Lehi, UT 84043 (Onsite)Domain: Software companyPay Rate: $30-$40/hr on W2 (DOE) Summary:This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed,...

  • Technical Support Engineer

    3 weeks ago

    Lehi, United States Intelliswift Full time

    Job ID: 24-02732 Marketo Technical Support Lehi, UT Hybrid 12 Months $42.25 per hour on W2 As a member of customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted technical advisor and aid Digital Marketers in realizing their investment in their Marketo Platform. This position handles...

  • Technical Support Engineer

    3 weeks ago

    Lehi, United States Ursus Inc Full time

    JOB TITLE: Technical Support Engineer LOCATION: Lehi, UT PAY RANGE:$32.00 - $42.00/hr DURATION: 1 year TOP 3 SKILLS: Company: Our client a Fortune 500 Software Organization is seeking a Technical Support Engineer to bring onto the team. Job Description: As a member of the customer care team, you will act as a technical resource for our Enterprise and...

  • Technical Support Engineer

    4 days ago

    Lehi, United States Cypress HCM Full time

    We have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed, creative, and flexible solutions...

  • Technical Support Engineer

    5 days ago

    Lehi, United States Cypress HCM Full time

    We have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed, creative, and flexible solutions...

  • Customer Service Supervisor

    3 weeks ago

    Lehi, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Service SupervisorLocation: Lehi, UTAre you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Customer Service Supervisor. Our mission is to empower individuals to take back their lives...

  • Technical Support Specialist

    4 days ago

    Lehi, United States JobNimbus Full time

    We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things,...

  • Technical Support Specialist

    19 hours ago

    Lehi, United States JobNimbus Full time

    We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things,...

  • Support Associate

    5 days ago

    Lehi, Utah, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Customer Success Engineer

    3 weeks ago

    Lehi, United States Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with...

  • Customer Care Associate

    4 days ago

    Lehi, United States LGCY Power Full time

    LGCY Power is seeking highly motivated candidates to join our growing team. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same. LGCY is one of the fastest growing residential solar providers in the nation...

  • Desktop Support Technician

    4 days ago

    Lehi, United States Motion Recruitment Full time

    Job Summary:The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers. Performs all duties in accordance with company policies and...

  • Desktop Support Technician

    4 days ago

    Lehi, United States Tekgence Inc Full time

    Information Technology - Desktop Support IILehi, UT – OnsiteW2 positionDirect ClientThe Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers....