Banking Call center Representative

2 weeks ago


Johnston, United States Veterans Sourcing Group Full time
Job DescriptionJob Description

REQUIREMENT DETAILS


Job Title: Call Center Representative-Loan / Finance / Mortgage
Location: Johnston, RI-Hybrid
Pay Rate: $20/hr on W2.
Duration: 3-month contract with extension / conversion to Perm

Training ONSITE 1-2 weeks 8:30-5

Candidates Will need to be on time and present everyday of Training and cannot miss more than 3 days within the project (June-Sept). Interviews to be scheduled 4-23 to 4/25

Description:

  • This department handles incoming calls in regard to Education finance loans, this contract will be throughout the peak processing time period for this dept.
  • The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures.
  • The contractor will also be responsible for promoting and proceeding with over the phone applications.
  • This position will require someone who can problem solve, troubleshoot, and think through a problem.
  • Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt.
  • These detail-oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.

 

Required Skills:

  • Customer Service Experience Ability to use Outlook email.
  • Financial, Student Loan, Mortgage, or Banking is a plus.
  • Previous Sales or Call Center experience is also a plus.
  • This position is within a call center with call volume between 50-70 calls per day.
  • Candidates must have excellent communication skills and be able to work in a fast-paced environment.

 

Other characteristics include:

  • Desire to meet and exceed sales objectives/goals.
  • Ability to articulate what we have to offer our existing or potential customers.
  • Confidence and conviction in our product to advise clients on financial resolutions to meet their needs.
  • Positive attitude and high energy level
  • A "Can-do Attitude" and has the ability to think "Outside the Box".
  • Team player; able to work with minimal supervision.
  • Ability to learn and share new concepts quickly.

 

Company DescriptionFinancial institute

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