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Bilingual District Manager
2 months ago
Job description
About us:
Lopez Auto Insurance is a highly respected insurance company known for our unwavering dedication to providing exceptional insurance and Tax services. As a prominent provider of insurance and Tax solutions, we take great pride in our commitment to delivering top-tier products and customer care.
Our reputation is built on a foundation of reliability, trust, and expertise. For 10 years, we have been at the forefront of the insurance industry, serving a diverse and extensive customer base. We understand the unique needs and challenges our clients face, and we're here to provide the support and coverage they require.
Job Title: Bilingual District Manager (English and Spanish language required)
Position Type: Full-Time
Compensation: Competitive salary rate of $40,000 per year + monthly commissions as well as bonus opportunities.
Job Description
A District Manager is responsible for establishing and maintaining: Guest services, oversees and is accountable for the operations of an established store footprint ensuring maximum sales and profitability, expense control, human resources management, and managing operating costs.
Essential Duties and Responsibilities:
- Oversee operations, sales, and performance of stores in a regional area
- Will be responsible for 10-20 store locations
- Conduct bimonthly sales meetings with store leaders
- Review store P&L and calculate monthly store commissions
- Always maintain strategic recruitment practices to ensure adequate staffing levels in stores
- Monitor sales activities and feedback surveys to ensure customers receive satisfactory service, and provide coaching to store leaders as needed
- Drive sales, operational, and customer service metrics by motivating store leaders, holding them accountable for the performance and behaviors of their teams, and modeling how to provide targeted feedback
- Work with store leaders to ensure mastery of sales behaviors and resources, and customer service capabilities
- Use data to identify trends and develop action plans for the team to drive sales and operational performance consistent with Lopez Auto Insurance’s Core Values
- Instruct store leaders on how to handle difficult and complicated situations
- Conduct ongoing coaching sessions with employees to ensure culture, processes, and activities are aligned with Lopez Auto Insurance’s values
- Conduct quarterly Partnership and Operational store assessments
- Conduct monthly and quarterly business reviews with Sr. Leaders to provide updates around overall store performance
- This position has supervisory responsibilities
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- While performing the duties of this job, the employee is regularly required to converse or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- This is a full-time position. Days of work are typically Monday through Friday with an occasional weekend. Hours of work may vary.
- Employees must be able to travel daily amongst the assigned locations.
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
About You:
As a District Manager for our company, you will create lasting impressions and should possess the following skills and experience:
- Fluency in both English and Spanish, with strong verbal and written communication skills
- A minimum of two years of Managerial experience
- A deep understanding of customer service principles and practices
- Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook, as well as a general working knowledge of computer systems and the internet for business purposes
- Schedule adaptability and the ability to professionally resolve escalated issues
- Align with our company's values, achieve your goals by excelling in sales, and create satisfied customers
- While a Texas Property and Casualty Insurance License is preferred, it is not required.
Here's what you'll bring to the team:
- Business Acumen
- Communication
- Global & Cultural Awareness
- Relationship Management
Why Choose Lopez Auto Insurance and Tax?
At Lopez Auto Insurance, we believe in the power of diversity and inclusion. We are dedicated to providing equal employment opportunities for all, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
- Health insurance
- Paid time off
Experience:
- Managerial: 2 year (Required)
Language:
- English and Spanish (Required)
License/Certification:
- Limited Lines License (Preferred)
Work Location: On the road
