Front Desk Agent

4 weeks ago

Dayton, United States Image Hotel Management Full time
Job DescriptionJob Description

We are seeking a front desk agent to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills


Full-time and Part-time availability.

8hour shifts - day and night availability.


Apply in person or submit your resume


Responsibilities

  • Exceptional guest service delivery with problem resolution ability

  • Excellent communication and phone skills

  • Process all guest check-ins, check-outs, room assignments, and room change/guest requests

  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction

  • Account balancing

  • Ability to understand and uphold hotel and brand standards and expectations

  • General office up keeping and ensuring public areas are cleaned and replenished as needed

  • Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs

  • Knowledge of Microsoft office and computer skills

  • Capacity to stand or walk for an extended period of time.

  • Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds

  • Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.


Requirements:

  • Superior customer service skills including problem solving and ability to multi-task

  • Strong attention to detail, good follow through, and communication skills

  • Previous hotel or customer service experience preferred

  • Previous customer service experience preferred

Benefits

  • Medical, Dental, and Vision Insurance for Full Time Staff

  • Life Insurance for Full Time Staff

  • 401(k) Retirement Plan

  • Paid Time Off

  • Employee discount

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