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Customer Service Representative

3 months ago

Spokane, United States Culligan International Company Full time
Job DescriptionJob Description

CUSTOMER SERVICE REPRESENTATIVE

Salary Details:

  • $19.00- $21.00/hour

Culligan employees enjoy a competitive benefits package and exclusive privileges effective immediately, including:

  • Medical, Dental, and Vision insurance
  • 401(K) (Match) 
  • Exclusive Product Discounts
  • Paid Time Off 

Key Responsibilities:

  • Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.
  • Adhere to company protocols and policies, seeking opportunities to optimize department efficiency.
  • Cultivate close relationships with customers and internal sales teams, providing proactive sales support.
  • Address customer inquiries over the phone and in-person.
  • Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service/operations manager.
  • Process customer payments and maintain accurate internal reports.
  • Make outbound calls to current customers to schedule additional services or offer maintenance plans.
  • Perform outbound collection calls and handle over-the-counter customer orders.
  • Address customer complaints effectively, ensuring the appropriate changes are made.
  • Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.
  • Complete contract forms, address change records, or issue service discontinuance orders using computer systems.
  • Handle unresolved customer grievances, referring them to designated departments for further investigation.
  • Determine charges for services requested, arrange for billing, or collect deposits/payments.
  • Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments.
  • Upsell new or additional services or products.
  • Carry out any other duties assigned by the General Manager. 

Minimum Requirements:

  • 1+ years of customer service experience
  • High school diploma or GED
  • Moderate proficiency in Microsoft Word and Excel

Preferred Qualifications:

  • Customer service experience, preferably in a sales/marketing environment
  • Experience in data entry

Essential Skills:

  • Computer proficiency, particularly with Microsoft Office
  • Fluency with the Windows operating system and basic knowledge of MS Excel and MS Word
  • Ability to learn a proprietary customer service program
  • Excellent interpersonal and communication skills (verbal/written)
  • Professional phone etiquette

 

Company DescriptionABOUT CULLIGAN INTERNATIONAL

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.
For more information visit: www.corporate.culligan.comCompany DescriptionABOUT CULLIGAN INTERNATIONAL\r
\r
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.\r
For more information visit: www.corporate.culligan.com