Guest Service Agent

4 weeks ago


Saint Augustine, United States Quality Inn and Suites Full time
Job DescriptionJob Description

Quality Inn and Suites St. Augustine Beach is under new Management and we are seeking a Guest Service Agent to become a part of our team The position we are hiring for is 2 evening 3pm to 11pm and Night Audit 11pm to 3pm total of 4 days all weekdays.

Responsibilities:

  • Register and assign rooms to guests
  • Confirm phone and online reservations
  • Respond to guest needs, requests, and complaints
  • Collect payment from departing guests
  • Keep records of occupied rooms and guests
  • Communicate pertinent guest information to designated departments

Qualifications:

  • Previous experience in customer service, front desk service, or other related fields
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills

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