Operations Customer Service

1 month ago


Ontario, United States Bewaltz Full time
Job DescriptionJob Description

Key responsibilities include but are not limited to the following:

  • Manage retail/wholesale channels. Maintain relationships with national sales reps along with customers from email and phone calls.
  • Will be handling wholesale/ retail orders. Customer service, collecting payment, calling and emailing customers for past due invoices
  • Pack and ship orders within a warehouse environment for hours at a time when short on hand
  • Maintains records of customer interactions and transactions
  • Attending national/regional tradeshows, sales meetings, and relevant company events.
  • Communicate regularly with upper management by providing reports, account status and project updates on a regular basis.
  • Manage channel relationships with the objective of increasing sales in focus accounts.
  • Provides administrative assistance as needed Performs other duties as assigned (sales, warehouse, and office duties)
  • Do email blast
  • Handles company social media
  • Requirements:
  • Must be willing to work the hours of 9 am-5:30 pm
  • There will be times where traveling is a must for tradeshows
  • Looking for a long term employee to grow with the company
  • Must be willing to work all aspects of office and warehouse duties including packing, as well as sales leads
  • Can think on their feet and be able to handle very tight deadlines
  • Must be able to follow directions and quickly learn all aspects of the job
  • Be open-minded about all other areas, as we all wear many hats
  • Ability to work in a warehouse environment to pick and package orders
  • Excellent verbal and written communications skills at a professional level and the ability to multi-task functions including the comprehension of computer skills.
  • Have experience working in or with major and retailer.
  • Gift Industry experience will be a plus
  • Bilingual a big plus
  • Must be able to collaborate with a team & also be able to work alone
  • Prefer retail experience or successful field sales experience
  • Candidates will need to demonstrate the willingness to elaborate business development with distributor networks and Retail Chains.
  • Candidates must be a high energy self-starter and a team player.
  • Customer skills with the ability to present, train and build business plans with key Value Added Resellers.
  • Ability to work in a team environment but also as an individual contributor, someone with self-motivation and a desire to deliver results.

QUALIFICATIONS

  • College degree; some post high school education or training preferred
  • Pleasant/friendly demeanor and an outgoing personality
  • Highly professional and dependable
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
  • Strong organizational and problem-solving skills
  • Outstanding phone skills
  • Strong computer and internet skills, including Microsoft Office suite
  • Experience with CRM or other customer service software a plus


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