![Bewaltz](https://media.trabajo.org/img/noimg.jpg)
Operations Customer Service
1 month ago
Key responsibilities include but are not limited to the following:
- Manage retail/wholesale channels. Maintain relationships with national sales reps along with customers from email and phone calls.
- Will be handling wholesale/ retail orders. Customer service, collecting payment, calling and emailing customers for past due invoices
- Pack and ship orders within a warehouse environment for hours at a time when short on hand
- Maintains records of customer interactions and transactions
- Attending national/regional tradeshows, sales meetings, and relevant company events.
- Communicate regularly with upper management by providing reports, account status and project updates on a regular basis.
- Manage channel relationships with the objective of increasing sales in focus accounts.
- Provides administrative assistance as needed Performs other duties as assigned (sales, warehouse, and office duties)
- Do email blast
- Handles company social media
- Requirements:
- Must be willing to work the hours of 9 am-5:30 pm
- There will be times where traveling is a must for tradeshows
- Looking for a long term employee to grow with the company
- Must be willing to work all aspects of office and warehouse duties including packing, as well as sales leads
- Can think on their feet and be able to handle very tight deadlines
- Must be able to follow directions and quickly learn all aspects of the job
- Be open-minded about all other areas, as we all wear many hats
- Ability to work in a warehouse environment to pick and package orders
- Excellent verbal and written communications skills at a professional level and the ability to multi-task functions including the comprehension of computer skills.
- Have experience working in or with major and retailer.
- Gift Industry experience will be a plus
- Bilingual a big plus
- Must be able to collaborate with a team & also be able to work alone
- Prefer retail experience or successful field sales experience
- Candidates will need to demonstrate the willingness to elaborate business development with distributor networks and Retail Chains.
- Candidates must be a high energy self-starter and a team player.
- Customer skills with the ability to present, train and build business plans with key Value Added Resellers.
- Ability to work in a team environment but also as an individual contributor, someone with self-motivation and a desire to deliver results.
QUALIFICATIONS
- College degree; some post high school education or training preferred
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Strong organizational and problem-solving skills
- Outstanding phone skills
- Strong computer and internet skills, including Microsoft Office suite
- Experience with CRM or other customer service software a plus
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