Unscheduled Treatment Coordinator

1 month ago

Hesperia, United States Sonia Mikhail DDS Dental Corporatio Full time
Job DescriptionJob Description

LOOKING TO HIRE 10 PEOPLE

 

1. Patient Communication: The Unscheduled Treatment Coordinator serves as the main point of contact for patients who require unscheduled or emergency treatment. They communicate with patients via phone, email, or in-person to assess their needs, provide information, and schedule appointments as necessary.

2. Triage and Assessment: They triage incoming patient requests to determine the urgency and severity of their condition. This involves asking probing questions to assess symptoms, gathering relevant medical history, and consulting with healthcare providers to prioritize care appropriately.

3. Appointment Scheduling: The Coordinator is responsible for scheduling appointments for unscheduled treatment based on urgency and availability. They work closely with clinical staff and administrative personnel to find suitable time slots and ensure efficient use of resources.

4. Patient Advocacy: They advocate for patients' needs and ensure that urgent cases receive prompt attention from healthcare providers. This may involve coordinating with medical personnel to expedite treatment or arranging for immediate referrals to specialists or emergency services.

5. Follow-up and Coordination: After scheduling appointments, the Unscheduled Treatment Coordinator follows up with patients to confirm attendance, provide pre-appointment instructions, and address any concerns or questions they may have. They also coordinate with other departments or external providers as needed to facilitate seamless care delivery.

6. Documentation and Reporting: They maintain accurate records of all unscheduled treatment requests, including patient information, appointment details, and outcome documentation. They may generate reports to track trends, measure performance metrics, and identify opportunities for process improvement.

7. Patient Education: The Coordinator educates patients about the importance of seeking timely treatment for urgent or emergent conditions. They may provide information on signs and symptoms to watch for, instructions for managing acute issues at home, and guidance on when to seek immediate medical attention.

8. Customer Service: Providing exceptional customer service is essential in this role. The Unscheduled Treatment Coordinator must be empathetic, compassionate, and responsive to patients' needs, ensuring they feel supported and cared for throughout the scheduling process.

Overall, the Unscheduled Treatment Coordinator plays a crucial role in ensuring that patients receive timely and appropriate care for urgent or emergent health concerns. By effectively triaging, scheduling, and coordinating unscheduled treatment, they contribute to the delivery of high-quality healthcare services and patient satisfaction.

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