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CS Coordinator

4 months ago

Houston, United States Trigo Data Full time
Job DescriptionJob Description

Trigo helps people access credit and housing using their rent payment history. We're funded by top VCs and offer plenty of opportunity for you to grow alongside us.

As the Customer Service Coordinator, you help us to collect accurate rent information from landlords. Our systems are mostly automated, but we need help supporting our customers and making phone calls. You will work directly with the founders to execute and improve on this reference process.

Requirements:

We're an early stage company, so we don't have the infrastructure to provide company equipment just yet. For now, we need you to:

  • Access Trigo systems through the web on your own computer.
  • Call and text on your own phone.

Responsibilities:

  • Commit to 8-24 hours of shifts per week, and show up on-time to each.
  • Call, email, and text applicants & landlords to request references as prompted by our software. Respond to customer and reference questions.
  • Accurately log all actions taken in detail.
  • Flag suspicious behavior from applicants or references.
  • Submit accurate time logs for bimonthly paydays.
  • Completing periodic check-ins with management to provide & receive feedback regarding Trigo operational efficiency.
Company DescriptionTrigo helps people access credit and housing using their rent payment history. We're funded by top VCs and offer plenty of opportunity for you to grow alongside us.Company DescriptionTrigo helps people access credit and housing using their rent payment history. We're funded by top VCs and offer plenty of opportunity for you to grow alongside us.