Billing Associate
4 weeks ago
We are looking for a billing associate to join our team The position is located in Pasadena, TX.
The Biller is responsible for execution of all proper procedures and paper work for Depot in order to repair all
trailers, tractors, ISO tanks, etc. per company standards for quality control. The position is also required to provide
quality customer service at all times. This position is accountable for proper completion of all repair orders. This role
is expected to adhere to and comply with all company policies and procedures as well as expected to follow all safety
and environmental policies. This role calls for a high degree of professionalism and requires that the employee
maintain strict confidentiality as it relates to employee and contractor information. This position will be accountable
for all duties as instructed by the Manger.
Essential Duties and Responsibilities include but are not limited to the following.
Monitor emails and respond to customers in a timely manner.
Track all units repaired and ensure timely and accurate estimates are issued to customers with a focus on
revenue maximization
Review of mechanic’s hand-written work orders for omissions, expert application of customer packages,
review of customers and plants requirement on the order, and review of parts and labor pricing displayed by
the billing/estimation system.
Bill and obtain prompt and full-approval of customer estimates by the inclusion of thorough notes, pictures,
and other documentation that allow a customer to verify needed and requested repairs. In situations where an
estimate is disputed, work with the Repair Section to provide further documentation and/where needed and
approved by the Manager, adjust the Estimate as required.
To work closely with the Supervisor and Working Leads to ensure that worklist is matched to
completed work orders and verify no work if forgotten and no work orders are missing. Properly denote repair
and tank condition statuses
Obtain certification test approvals due for test by reviewing inventory, notice from the
Logistics Group, or request of the customer.
To closely track, monitor, and “collect” on late approvals per provided metrics and reports to maximize the
speed in which estimates turn into invoices with focus on cash flow improvement and the avoidance of invoice
disputes as a later time.
Secure purchase orders from customers, verifying correct bill-to information, purchase order and pricing prior
to closing work orders for invoicing.
Responsible for the oversight of the billing queue for follow up and timely billing.
Assist with handling of all billing disputes in coordination with manager.
Coordinate 3rd party services for company and customer equipment.
Fill in for Coordinator when absent.
Comply with all company policies including Safety Policies
Other duties and special projects as assigned by management.
Qualifications
• High School Diploma/GED required
• Billing/ Admin Experience
• Computer savvy
• Repair Shop Environment Experience Preferred
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