Computer Service Desk Technician I

4 weeks ago


Anchorage, United States Phoenix Staff Inc Full time
Job DescriptionJob Description

Title: Computer Service Desk Technician I
Location: Anchorage AK


“Have you tried turning it off and on again? Oh, you have? Let me get you go someone who can help.” If you know what to do next, this might be the job for you. We’re looking for someone who can work independently to deliver high-quality technical support. You’ll work closely with the Service Desk Support Supervisor to ensure proper application of diagnostics and outstanding customer service skills. You will also work with Network Engineers and System Administrators to develop skills necessary for advancement to those positions.


Your role:

  • Responds to Service Desk Incidents, Major Incidents, Security Incidents, Service Requests and Work Requests that fall into his/her queue in a timely fashion.
  • Experience managing ticketing system
  • Defines new processes or ways of processing Service Desk tasks. May be looked to as the go-to technical lead at the SD.
  • Troubleshoots and resolves hardware/software related problems with laptop computers, desktop computers, PDAs, printers, scanners and other PC based peripherals.
  • Repair, upgrades, builds, rebuilds and maintains laptops and PCs and other equipment.
  • Other duties include maintenance, upgrade, installation and configuration of the equipment outlined above.
  • Assists Supervisor, Service Desk in training of other Computer Service Desk Technicians.
  • Creates tickets for their work and ensures quality information is recorded in them.
  • Works with Network Engineers and/or System Administrators to develop advanced networking and server related skills.
  • Configures and installs end user IP Telephony equipment (phones), as appropriate.
  • May serve as point for Supervisor or Director on key project initiatives or improvement opportunities.


What you’ve got:

  • College degree (in Computer Science or related field) or equivalent is preferred.
  • Technical certifications are a plus.
  • Prior Service Desk experience is required.
  • 2+ years of experience in Desktop Support (DTS) in a Microsoft networking environment, knowledge of server build, repair, configuration and support.
  • Experience in setting up networks, maintaining accounts in Active Directory, and knowledge of security in a network environment is preferred.
  • Demonstrated outstanding customer service skills.
  • Detail oriented.


To find more great tech-centric jobs, please visit www.phoenixstaff.com.

Company DescriptionWe believe that finding the right candidate shouldn’t be so hard. Neither should finding a job you love. By taking the time to understand your specific needs, we make the perfect placements and build relationships that last long after the position is filled. We’re fanatical about the right fit, and we look forward to finding yours.Company DescriptionWe believe that finding the right candidate shouldn’t be so hard. Neither should finding a job you love. By taking the time to understand your specific needs, we make the perfect placements and build relationships that last long after the position is filled. We’re fanatical about the right fit, and we look forward to finding yours.

  • Anchorage, United States Cook Inlet Tribal Council Inc Full time

    Job DescriptionJob DescriptionCOOK INLET TRIBAL COUNCIL, INC.JOB DESCRIPTIONJob Title: Eligibility Technician I, II, III, IVDepartment: Employment and Training Services Department (ETSD)Reports To: Eligibility Supervisor/Eligibility ManagerSupervises: NoneFLSA Status: Non-ExemptPay Grade: N3 (I) / N4 (II) / N5 (III) / N6 (IV)Job Type: Full-Time,...


  • Anchorage, United States Internal Revenue Service Full time

    Summary Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at Duties WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Large...


  • Anchorage, United States Hilton Anchorage Downtown Full time

    Hilton Front Desk Associate The Hotel Front Desk is the first point of contact. They are responsible for checking guests in and out with a welcoming disposition, confirming group reservations and providing assistance as needed. A great Hotel Front Desk Associate has a talent for customer service and previous work experience in the hotel industry. They are...


  • Anchorage, United States Southcentral Foundation Full time

    The Southcentral Foundation (SCF) Revenue Cycle Technician is responsible for managing a variety of higher-level tasks within revenue cycle. The Revenue Cycle Technician is considered to have a working proficiency in denial management, payment processing, coordination of benefits, sequencing of payers, contracts, and exclusions. The Revenue Cycle Technician...


  • Anchorage, United States Meineke Full time

    Invest in yourself and your career at Meineke Car Care Center. We provide the career guidance, training, and tools to help YOU succeed. If you have experience working on vehicles and want to be challenged, let’s talk!We are seeking an experienced Automotive Line Technician.Aptitudes: Functional/technical skills, take direction, attention to detail,...

  • Front Desk Agent

    2 days ago


    Anchorage, United States Alyeska Resort Full time

    Job DescriptionJob DescriptionFront Desk AgentResponsible for checking guests in and out of the hotel, assisting with general information, and accommodating guests of the Resort.Main Duties:Complete guest registration and check out processesGreets, registers, and assigns rooms to guestsSelect rooms based on guest needs and code appropriate room keysHandle...

  • Front Desk Agent

    4 weeks ago


    Anchorage, United States Marriott Anchorage Downtown Full time

    The Marriott Anchorage Downtown Hotel is looking for enthusiastic and friendly faces to join the front desk team. We need you to help make our guests stay brilliant!This is an excellent opportunity with potential for growth and personal development within the Hotel industry. This is a dynamic and fast paced work environment. The hotel has a full service...

  • Front Desk Supervisor

    3 weeks ago


    Anchorage, United States CareerBuilder Full time

    The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized front desk area. Responsibilities: Supervise and train front desk staff Ensure excellent customer service is provided to all guests...


  • Anchorage, United States SCF Full time

    The Southcentral Foundation (SCF) Supervisor of Pharmacy Technicians is responsible for the day-to-day performance of a group of employees and has experience in what the group of employees does. The supervisor is responsible for guiding and coordinating the work of the group of employees towards established goals and objectives. This position has two (2)...

  • Computer Scientist

    4 weeks ago


    Anchorage, Alaska, United States Department Of The Treasury Full time

    Summary Positions under this announcement are being filled using a Direct Hire Authority (DHA).Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at Duties WHAT IS THE INFORMATION TECHNOLOGY DIVISION?A description...


  • Anchorage, AK, United States Southcentral Foundation Full time

    SCF programs are established to serve a primary population comprised of Alaska Native people who are affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF's geographical service area. Employees should have a thorough understanding of the cultures and the needs of this population. Such knowledge is critical to...


  • Anchorage, United States Midas Alaska Full time

    Job DescriptionJob DescriptionAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for general service technicians that are able to work independently of others,...


  • Anchorage, United States Midas Alaska Full time

    Job DescriptionJob DescriptionAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.We are looking for general service technicians that are able to work independently of others, while...


  • Anchorage, United States Alaska Imaging Solutions Full time

    Job DescriptionJob DescriptionDescription: Long term family business looking for a compatible medical equipment engineer to join our fast growing business.Experience is a plus but not required.We offer a competitive salary, based upon experience and qualifications. We are willing to train into the position and offer a long term career opportunity. There is...


  • Anchorage, United States Sysco Corporation Full time

    To assist Fleet Technician II and Fleet Technician III in providing safe, reliable and cost-efficient vehicles by learning to perform quality preventive maintenance inspections and repairs as well as learning to diagnosis and repair as required to pr Fleet Technician, Fleet, Technician, Diesel, Manager, Mechanical, Manufacturing, Transportation


  • Anchorage, United States Cook Inlet Tribal Council Inc Full time

    Job DescriptionJob DescriptionCOOK INLET TRIBAL COUNCIL, INC.JOB DESCRIPTIONJob Title: Financial Assistance Trainer I/II/IIIDepartment: Employment & Training Services Department (ETSD)Reports To: Compliance & Quality Assurance ManagerSupervises: NoneFLSA Status: Non-ExemptPay Grade: N3 (I), N4 (II), N5 (III)Job Type: Regular, Full-TimeAKBCU: Yes ICPA:...

  • Computed Tomography

    11 hours ago


    Anchorage, United States Lucid Staffing Solutions Full time

    A travel CT Tech Technician position is available for a 13-week assignment in Anchorage, AK This assignment requires applicants to work 40 hours per week at a day shift of 10 hours per day. The pay rate for this position is $4602/week. The ideal candidate will have: An active ARRT certification At least 2 years of recent CT experience If you meet the...


  • Anchorage, United States Alaska-Santos Full time

    Job DescriptionJob DescriptionThrough its merger with Oil Search, Santos has acquired and assumed operatorship over a world-class portfolio of oil leases on the Alaskan North Slope, USA. Our focus in Alaska is advancement of our Pikka Phase 1 project, which includes a single drill site, an oil processing facility, and other infrastructure to support...


  • Anchorage, United States BC Tech Pro Full time

    Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position....


  • Anchorage, United States United Auto Sales Full time

    Job DescriptionJob DescriptionAre you a turbocharged master of the mechanical craft, fueled by a relentless pursuit of perfection in the automotive world? At United Auto Sales, we're unleashing a call to arms for a dynamic Master Automotive Service Technician - Mechanic to join our high-octane team. If you're an expert in your field, dedicated to...