Helpdesk Technician I

Stefanini Group is looking for a Helpdesk Technician (onsite) for a globally recognized company For interested applicants, click the apply button or you may reach out Micah Andres at (248) 386
-7399/Micah.Andres@Stefanini.com for faster processing.

Thank you Information Technology
- IT Campus Help Desk

Position Summary

Reporting to the IT Helpdesk Campus Manager, the IT Campus Help Desk Specialists role is responsible for direct support and maintenance of the office automation end user compute environment. Resolve problems, install hardware and software, and properly escalate issues to the next level of support.

Primary Responsibilities

Assisting the IT Manager with multiple aspects of responsibilities
- not limited to and including:

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first
  -in first
  -out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Build new and repurposed computers and laptops
• Utilize the helpdesk tracking software
• Document internal procedures
• Onboarding of new employees
• Ensure each employee workstation has a computer, monitor, keyboard, mouse, headset, desk phone, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment
• Report issues to the next level support teams for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
• Recommend equipment standards
• Provide White Glove support to the Sr. Executive management team
• Demonstrate excellent customer service skills and exceed customer's expectations
• Maintain end user computing environment at 99% compliance with encryption, software patches

Job Requirements

• Bachelors or other degree in Information Technology
• Automotive industry experience preferred
• Excellent problem
  -solving skills
• Solid organizational traits
• Ability to foster a collaborative team working environment while considering and encouraging the viewpoints of multiple sources
• Ability to capture and document technical, business, and reporting requirements
• Strong communication skills, both written and verbal, with the ability to communicate at all levels of the organization
• Strong interpersonal skills with the ability to work independently and within a team environment
• Knowledge of MS Office applications including Word, Project, PowerPoint and (most importantly) Excel
• Strong presentation skills