Help Desk Technician
2 weeks ago
Title: Help Desk Technician with System Administrator and Firewall/Networking Experience
Schedule: Monday through Friday, 8am - 5pm
Job Summary:
We are seeking a highly skilled Help Desk Technician with System Administrator, Firewall/Networking and PHP experience to join our team. The ideal candidate will be responsible for providing technical support to end-users, monitoring and maintaining the company's network and systems infrastructure, managing firewalls, and managing our security/access control systems.
Responsibilities:
· Provide first-level technical support to end-users for hardware, software, and network-related issues.
· Troubleshoot and resolve desktop, laptop, printer, and mobile device issues.
· Install, configure, and maintain desktop operating systems, software applications, and hardware.
· Monitor and maintain the company's network and systems infrastructure, including servers, firewalls, switches, and routers.
· Develop and implement network security policies and procedures.
· Collaborate with other departments to identify and address network and system performance issues.
· Ensure that systems are patched and up-to-date with the latest security patches.
· Maintain accurate documentation of network and system configurations and changes.
· Provide training and technical support to end-users.
· Evaluate new technologies and make recommendations for upgrades or enhancements to existing infrastructure.
Requirements:
· Understanding of network protocols and technologies, including TCP/IP, DNS, DHCP, VLAN, VPN, and routing.
· Basic knowledge of PHP, including scripting and web application development.
· Familiarity with MySQL database management, including querying and basic administration.
· Understanding of Linux operating systems, including command-line navigation and basic system administration.
· Awareness of Amazon Web Services (AWS) and its core services, such as EC2 and S3.
· Experience with firewall technologies.
· Experience with network monitoring tools.
· Strong analytical and problem-solving skills.
· Excellent communication and interpersonal skills.
· Ability to work independently and in a team environment.
· Relevant certifications such as A+, Network+, CCNA, or Security+ are a plus.
· If this sounds like the job for you, please submit your resume and cover letter for consideration. We look forward to hearing from you
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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