Dispatcher CSR

3 weeks ago

Toms River, United States Arrow Staffing Inc Full time
Job DescriptionJob Description

Dispatcher CSR- Toms River, NJ

 

We are looking to add a qualified Customer Service Representative to our Toms River, NJ location

Shift: Monday- Friday 3:00pm-11:00pm (3 months of training) then transition to Tuesday- Friday work 11-3 in the office and 4-8 from home (Hourly), Saturday work – 8am – 6:00 pm from home (Hourly), Saturday 6pm – Sunday 10 am from home (On call – Flat Rate)

The company is a business that has been providing tailored, expert construction and maintenance services to retail stores, hospitality sites and medical facilities on a national level. Services provided include reactive 24/7 facility repairs, preventative maintenance, re-fresh programs, product roll-outs and National Branding programs. We are seeking motivated team players to join the family.

Perks & Benefits of Customer Service Representative - Hiring Immediately/Weekly Pay

  • Starting pay is $17.00-20/hour with $25.50-30/hour overtime pay
  • 8 hour shift
  • WorkLife Balance is Important for our employees.
  • Medical/Dental/Vision benefits with a strong, reputable company
  • Paid time off, Parental leave
  • Temp-to-hire

Primary Responsibilities include the following:

  • Coordinate with site managers and vendors for service & maintenance needs.
  • Provide detailed notes and obtain photos for internal management.
  • Onboard and manage vendors to ensure clients are serviced as required and SLA’s are adhered to.
  • Update clients throughout life cycle for each job or task.
  • Manage project pricing and ensure budgets are maintained and adhered to.
  • Must keep project management software updated. Programs include, but are not limited to, Facilities Exchange, Service Channel, fmPilot2, Verisae, Corrigo, SRMS, etc.. Experience is a plus but not required.
  • Must be able to time manage and prioritize workloads. Must be able to handle fast paced and heavy workloads.
  • Must be able to work in an office / call center type of environment. Good communication is a requirement to keep clients and vendors up to date.
  • Must be willing to request clarification and escalate issues/concerns internally as needed.

Must live in State of New Jersey

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