Insurance Office Support Staff

The Andy Stebbins Agency located in Romeo, MI, is growing and seeks to add a customer-oriented person to their team representing Farm Bureau Insurance, a Michigan-based company. Because of its agricultural-based heritage, Farm Bureau offers several insurance products unique to the industry and prides itself as being focused on the individual insurance needs of is personal and business customers.

This person will interact with existing and prospective customers providing a small-town approach to customer service. Working in a small office with a collaborative team, this person will have the security of knowing there is a person to help with new or complex questions, while having the opportunity to grow in product knowledge and take on new responsibilities. Because all members of the team are expected to work to meet customers’ insurance needs, candidates must possess a current Michigan Property & Casualty License.

DUTIES AND RESPONSIBILITIES:

• Assist customers with their questions, change requests, and payments for existing insurance policies. The office handles 20-30 customer interactions per day via phone calls, emails, and walk-in visits.
• Identify and assess opportunities to offer customers and prospects products to meet their insurance needs.
• Collect information needed to quote insurance offerings to customers and prospects.
• Build sustainable relationships and trust with customers through open and interactive communication
• Research and resolve issues with quotes, policies, and change transactions.

• Comply with Agency procedures & adhere to agency service standards and timelines.

• Utilize Agency technology and software applications including contact/policy management systems, document management systems and workflows.
• Assist in maintain Agency procedures, files, and related documents.
• Develop and maintain product knowledge through participation in educational opportunities.
• Maintain a knowledge of insurance industry changes and trends.

QUALIFICATIONS:

• High school diploma or equivalent

• Current Michigan Property & Casualty License
• Proven customer support experience or experience as a client service representative
• Excellent communication skills, including phone contact handling and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Demonstrated critical thinking and problem-solving skills
• Attention to details
• Experience using computers running Microsoft Windows, Microsoft Office applications, and other computer applications
• Familiarity with contact manage systems and practices preferred

BENEFITS:

· Base salary + commission opportunities

• Bonus opportunities
• Paid time off
• Set hours with weekends off
• Professional development opportunities
• Continuing education support
• Potential work-from-home opportunities