Customer Service Representative
2 months ago
Benefits Account Manager | Customer Service Representative
Overview:
Metairie, LA: Flexicrew Technical Services (FTS) is seeking a Benefits Account Manager | Customer Service Representative to join our client’s team. This position will play a crucial role in managing and maintaining relationships with clients, ensuring their employee benefits programs are administered efficiently and effectively. This position requires a blend of excellent customer service skills, in-depth knowledge of employee benefits, and the ability to resolve issues and inquiries with professionalism and empathy.
Essential Duties:
- Serve as the primary point of contact for client accounts, fostering strong relationships by delivering exceptional customer service and support.
- Manage and oversee client accounts, including enrollment procedures, plan modifications, and benefits administration.
- Conduct regular client meetings and reviews to ensure client satisfaction and discuss potential adjustments to benefits packages.
- Collaborate with insurance carriers and vendors to address issues related to claims, billing, and coverage.
- Keep clients informed about new products, services, and industry trends impacting their benefits.
- Provide guidance to clients on benefits plan options, regulatory compliance, and best practices in benefits administration.
- Prepare and present comprehensive reports and analyses on benefits plan performance and utilization.
- Assist in developing and implementing client-specific communication strategies to improve employee engagement with benefits.
- Handle confidential information with discretion and adhere to privacy laws and company policies.
- Engage in continuous professional development to stay updated on industry changes and advancements.
Requirements/Skills:
- Bachelor’s degree in Business Administration, Human Resources, or related field preferred.
- Minimum of 3 years of experience in customer service or account management, ideally within the insurance or employee benefits industry.
- Strong understanding of employee benefits, including health, dental, vision, life, and disability insurance.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members.
- Demonstrated problem-solving abilities and the capacity to provide solutions aligning with client and company needs.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with benefits administration software.
- Exceptional organizational and time management skills, with the ability to manage multiple accounts and priorities effectively.
- Current Life and Health Insurance License, or willingness to obtain within a specified timeframe.
Physical Requirements:
This position typically requires sitting for extended periods and occasional lifting of up to 20 pounds.
Equal Opportunity Statement:
Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
-
Customer Service Representative
2 months ago
Metairie, United States Stuart Services Full timeWe are looking for a hard-working, dedicated customer service representative to join our growing team. Customer Service Representatives interact daily with new and existing customers to establish and maintain professional and positive relationships with customers on behalf of Stuart Services. They are expected to actively listen to problems and complaints...
-
Customer Service Representative
1 week ago
Metairie, United States NOLA Management Group Full timeOur Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative will receive two weeks of intensive hands-on training to become a resident expert in... The...
-
Customer Service Representative
5 days ago
Metairie, United States Circle K Stores Inc. Full timeCustomer Service Representative Apply at Store 2707670 Metairie LA Posted 2 Days Ago | Job Requisition ID: R447064 Store Address: 4601 Veterans Blvd, Metairie, Louisiana 70006 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be...
-
Customer Service Representative
3 months ago
Metairie, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Metairie, LA, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Customer Service Representative
1 month ago
Metairie, United States Staff My Agency Full timeKert LeBlanc - State Farm Agency, located in Metairie, LA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of...
-
Customer Service Representative
3 months ago
Metairie, United States Kert LeBlanc - State Farm Agency Full timeJob DescriptionJob Description Kert LeBlanc - State Farm Agency, located in Metairie, LA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent.If you have a talent for customer care and understand the...
-
Customer Service Representative
3 weeks ago
Metairie, United States Kert LeBlanc - State Farm Agency Full timeJob DescriptionJob Description Kert LeBlanc - State Farm Agency, located in Metairie, LA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent.If you have a talent for customer care and understand the...
-
Customer Service Representative
6 days ago
Metairie, United States U-Haul Full timeLocation: 3800 N Causeway Blvd, Metairie, Louisiana 70002 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
-
Customer Service Representative
5 days ago
Metairie, United States Solar Refrigeration and Appliance Service, Inc. Full timeJob Summary Are you customer-focused and outgoing? Do you enjoy working with the public? Do you have a people-pleasing personality? If you answered yes to these questions, then Solar Refrigeration & Appliance Service, Inc. has a job for you! We are a Whirlpool Factory Certified Care company, and we are the largest appliance service company in Louisiana....
-
Customer Service Representative
2 months ago
Metairie, United States Solar Refrigeration and Appliance Service, Inc. Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceHealth insuranceJob SummaryAre you customer-focused and outgoing? Do you enjoy working with the public? Do you have a people-pleasing personality? If you answered yes to these questions, then Solar Refrigeration & Appliance Service, Inc. has a job for you! We are a Whirlpool Factory...
-
Customer Service Representative
2 months ago
Metairie, United States U-Haul Full timeLocation: 3800 N Causeway Blvd, Metairie, Louisiana 70002 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Verizon Customer Service Representative
3 months ago
Metairie, United States NOLA Management Full timeNOLA Management Group is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Verizon Customer Service Representatives and advance their careers. We are one of the fastest-growing consulting firms in the area, so we need a self-motivated Verizon Customer...
-
Customer Service Representative
3 months ago
Metairie, United States Nash Heating and Air Conditioning Full timeNash Heating and A/C is BOOMING in Jefferson, LA and we are very excited to be looking for several additional phenomenal staff members to join our customer service team. We have an amazing group of kind, hardworking people here in the office, and we are thrilled to add another fun person to our group. We work together to provide fanatical customer service...
-
Storage Customer Service Representative
2 months ago
Metairie, United States U-Haul Full timeLocation: 1019 Central Ave, Metairie, Louisiana 70001 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul...
-
Sports-Minded Customer Service Representative
2 months ago
Metairie, United States NOLA Management Full timeOur Sports-Minded Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative will receive two weeks of intensive hands-on training to become a resident...
-
Customer Service Representative
6 days ago
Metairie, United States myGwork - LGBTQ+ professionals & allies Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Job Description Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million...
-
Customer Service Rep
2 months ago
Metairie, United States Solar Refrigeration and Appliance Service, Inc. Full timeJob DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insurance If you are a warm, authentic, and passionate person that enjoys working with the public then Solar Refrigeration & Appliance Service, Inc. has a job for you in our Metairie, LA office! We are Louisiana's leading appliance service company and proud to be Whirlpool Factory...
-
Customer Service Sales Representative
3 months ago
Metairie, United States Kert LeBlanc - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Sales Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested...
-
Customer Service Sales Representative
3 weeks ago
Metairie, United States Kert LeBlanc - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Sales Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested...
-
Gameday Customer Service Representative
3 months ago
Metairie, United States New Orleans SaintsPelicans Full timeThe Gameday Customer Service Representative will provide elevated customer service to both New Orleans Saints and Pelicans season ticket holders and fans through a variety of gameday responsibilities and interactions. This role is part-time, seasonal Customer Service, Customer Service Representative, Seasonal, Part-Time, Representative, Customer Experience,...
