Current jobs related to Call Center Representative/ CSR - Orange - Cogent Infotech Corporation

  • CSR - Customer Service Representative/Call Center

    2 months ago

    Orange, United States Kinetic Personnel Group Full time

    Job DescriptionJob DescriptionKinetic Personnel Group is currently recruiting for multiple Call Center Representatives for a Public Health Plan (government entity). This position will be based in Orange County. This is a 6-month contract assignment.The Call Center Rep is the first line of contact for Health Plan members and providers. The incumbent will...

  • Call Center Representative

    3 weeks ago

    Orange, United States Planned Parenthood of Orange & San Bernardino Counties Full time

    Encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists. As first point of contact for PPOSBC patients, must be courteous and professional at all times. Answer telephone calls efficiently a Call Center, Representative, Diversity, Retail, Patient, Health

  • Customer Service Representative

    3 weeks ago

    Orange Park, United States NorthPort Heating and Air Conditioning Full time

    NorthPort Heating and Air Conditioning of Jacksonville, FL is seeking to hire a full-time Office Admin / Customer Service Representative (CSR) with integrity and a great attitude to help keep our business flowing. Do you enjoy organizing so much that you wish everyone would let you organize their life for them? Would you like an exciting career with a local...

  • Call Center Representative

    2 days ago

    Orange, United States Orange Admin Full time

    PPOSBC has a full-time opportunity for a Call Center Representative in Orange, CA.  Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line and making patient...

  • Call Center Representative

    4 weeks ago

    Orange, United States Planned Parenthood of Orange and San Bernardino Counties Full time

    Additional Comp Info: salary based on experience. Overview: PPOSBC has a full-time opportunity for a Call Center Representative in Orange, CA. Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the...

  • Call Center Representative

    4 months ago

    Orange, United States Planned Parenthood of Orange & San Bernardino Counties Full time

    Encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists. As first point of contact for PPOSBC patients, must be courteous and professional at all times. Answer telephone calls efficiently a Call Center, Representative, Spanish, Bilingual, Diversity, Education, Patient

  • Call Center Representative

    2 weeks ago

    Orange, United States Planned Parenthood of Orange & San Bernardino Counties Full time

    Encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists. As first point of contact for PPOSBC patients, must be courteous and professional at all times. Answer telephone calls efficiently a Call Center, Representative, Per Diem, Diversity, Healthcare, Patient, Health

  • Bilingual Call Center Representative

    3 months ago

    Orange Park, United States MCI Careers Full time

    LOCATION: Orange Park, FL JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION...

  • Bilingual Call Center Representative

    3 weeks ago

    Orange Park, United States MCI Careers Full time

    LOCATION: Orange Park, FL JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION...

  • Bilingual Call Center Representative

    3 months ago

    Orange Park, United States MCI Military Recruitment Full time

    POSITION OVERVIEW: BILINGUAL CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual call center representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic...

  • Bilingual Call Center Representative

    3 weeks ago

    Orange Park, United States ValorVIP Full time

    POSITION OVERVIEW: BILINGUAL CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual call center representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic...

  • Call Center Representative

    2 months ago

    Orange Park, United States MCI Careers Full time

    LOCATION: Orange Park, FL JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: Commensurate BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...

  • Call Center Representative

    1 week ago

    Orange Park, United States MCI Careers Full time

    LOCATION Orange Park, FL JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus SALARY Commensurate BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS No...

  • Call Center Representative

    3 weeks ago

    Orange Park, United States MCI Careers Full time

    LOCATION: Orange Park, FL JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: Commensurate BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...

  • Call Center Representative

    3 months ago

    Orange, United States Planned Parenthood Full time

    Overview:PPOSBC has a full-time opportunity for a Call Center Representative- Bilingual Spanish  in Orange, CA.  Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line...

  • Call Center Representative

    3 months ago

    Orange, United States Planned Parenthood Full time $41,354 - $45,326

    Overview:PPOSBC has a full-time opportunity for a Call Center Representative- Bilingual Spanish  in Orange, CA.  Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line...

  • Call Center Representative

    1 week ago

    Orange, United States Orange Admin Full time

    PPOSBC has a Per Diem opportunity for a Call Center Representative in Orange, CA. Schedule: Mon-Fri (8:30am-5:00pm). The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line and making patient appointments in the practice management system. At PPOSBC,...

  • Bilingual Call Center Representative

    1 week ago

    Orange Park, United States MCI Careers Full time

    LOCATION: Orange Park, FL JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION...

  • Call Center Representative

    2 weeks ago

    Orange, United States Planned Parenthood of Orange and San Bernardino Counties Full time

    Additional Comp Info: Salary based on experience. Overview: PPOSBC has a part-time opportunity for a Call Center Representative in Orange, CA. Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the...

  • Call Center Representative

    3 weeks ago

    Orange, United States Planned Parenthood of Orange and San Bernardino Counties Full time

    Additional Comp Info: salary based on experience. Overview: PPOSBC has a Part-Time opportunity for a Call Center Representative in Orange, CA. Schedule: 20 Hours per week. At least one weekend day required. The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the call center...

Call Center Representative/ CSR

1 month ago

Orange, United States Cogent Infotech Corporation Full time
Job DescriptionJob Description

Title: Call Center Representative/ CSR
Duration: 6 months
Location: Orange CA 92868

Job Description
Responsibilities :

  • 95% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability.
  • Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
  • Addresses member and provider inquiries, questions, and concerns in all areas, including eligibility, enrollment, claims or authorization status, benefit interpretation, and referrals/authorizations for medical care in-person or telephonically.
  • Serves as a senior resource for other team members (i.e., solves complex challenges, answers uncommon questions and shares complex processes and procedures).
  • Supports in the coordination of member’s health care and social service needs both within and outside the medical group.
  • Addresses member and provider inquiries, questions and concerns in all areas, including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
  • Serves as a senior resource for other team members (i.e., solves complex challenges, answers uncommon questions and shares complex processes and procedures).
  • Supports in the coordination of member’s health care and social service needs both within and outside the medical group.
  • Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
  • Initiates referrals to both internal and external care management departments and other department/government or community agencies.
  • Maintains departmental productivity and quality standards.
  • Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Provides additional follow-up assistance as needed.
  • 5% - Completes other projects and duties as assigned.

Minimum Qualifications :

  • High School diploma or equivalent required.
  • 2 years of experience in customer/member service, including 1 year of call center capacity required.
  • A typing speed of 35 words per minute (WPM) is required.
  • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
  • Bilingual in English and in one of the client's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese) required.

Preferred Qualifications :

  • 1 year of Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience.

This position offers the opportunity to work in a dynamic and supportive environment. Cogent Infotech is an equal opportunity employer, fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, national origin, age, sex, pregnancy, genetic information, sexual orientation, gender identity, military status, citizenship, or any other characteristic protected by applicable law.

 

Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.