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Field Technician

1 month ago

Miami, United States Field Advantage Full time
Job DescriptionJob Description

Seeking a dynamic Field Technician with a strong background in IT who will support the operations and management Electric Vehicle Service Equipment (EVSE). In this on-site role, you'll be the front-line hero, resolving complex issues and ensuring seamless operation for our
clients, EVSE technology systems. Your day-to-day will involve charger station replacements, module swaps, firmware updates, and general system health checks. You won’t be alone; our expert remote support team will be there to guide you through troubleshooting and problem-
solving, ensuring you have the knowledge and backup to succeed in the field. This position is perfect for those who love variety, enjoy solving real-world tech problems, and thrive in a supportive, team-oriented environment. This part-time project-based position can fluctuate
based on the # of requests received from our clients in a particular geographic region. Our newest market, EV Charging Stations Repair, will be the initial focus for this position. Field Advantage has a training facility in Northeast Tennessee – fieldadv.com/training.

Responsibilities:

  • Your day-to-day will involve charger station replacements, module swaps, firmware updates, and general system health checks.
  • EV Responsibilities – Training will be provided.
  • Adhere strictly to Lock-Out Tag-Out (LOTO) procedures during unit head swap outs and follow upgrade instructions and guidelines for firmware upgrades.
  • Perform unit head swap outs on charging stations and conduct firmware upgrades, following detailed step-by-step guides.
  • Estimate and manage time efficiently, with a target completion time of 2 hours for unit head swap outs, and approximately 15 minutes per station for firmware upgrades.
  • Provide detailed notes and deliverables before, during, and after each job, ensuring accurate documentation of the process.
  • Engage with site contacts to locate breakers, chargers, and power cycle units, if necessary, ensuring a smooth and efficient process.
  • Collaborate with the team and communicate effectively to address any challenges that may arise during both unit head swap outs and firmware upgrades.
  • Other duties as assigned.

Qualifications:

  • Lock-Out Tag Out certification is required; assistance will be provided for obtaining the certification.
  • Technical background and previous experience in software upgrades or a related technical field are preferred.
  • Proficient in following step-by-step guides and ability to follow detailed instructions both verbally and in writing.
  • Strong attention to detail, commitment to safety protocols, and accuracy in executing tasks.
  • Effective communication skills, both written and verbal, for interaction with team members and site contacts.
  • Must have a valid driver's license with reliable transportation to travel to various locations.
  • Must provide your own tools. – Specific industry tools will be provided.
  • Must have a working windows-based laptop.
  • Must have a dependable vehicle.
  • Flexibility to work on a part-time basis with the potential for increased hours.
  • Ability to lift and carry equipment up to 50 pounds.
  • Willingness to undergo additional training as required.
Company DescriptionField Advantage started its roots in Duluth, MN in the summer of 2007. The company began as an IT service provider catered to clients needing evening and weekend service. In the spring of 2009, Field Advantage’s CEO, John-Paul Damico, expanded the company to 9 locations across MN and WI. In the Fall of 2010, Damico took what he learned from the regional expansion and started the national expansion. By 2011, Field Advantage had expanded to over 100 locations nationwide. Field Advantage now supports all 50 states with its client list growing on the daily.Company DescriptionField Advantage started its roots in Duluth, MN in the summer of 2007. The company began as an IT service provider catered to clients needing evening and weekend service. In the spring of 2009, Field Advantage’s CEO, John-Paul Damico, expanded the company to 9 locations across MN and WI. In the Fall of 2010, Damico took what he learned from the regional expansion and started the national expansion. By 2011, Field Advantage had expanded to over 100 locations nationwide. Field Advantage now supports all 50 states with its client list growing on the daily.