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Hike and Bus Manager

2 months ago

Haines, United States Alaska Mountain Guides Full time
Job DescriptionJob DescriptionSalary: $4100/Month

TIMEFRAME: April - October 

COMPENSATION: $4100 Monthly Salary + Tips, DOE. 

QUALIFICATIONS: Current CPR/First Aid. Possess or be able to attain a Class B CDL with Passenger and Airbrakes endorsements. 


JOB DESCRIPTION 
AMG operates a variety of trips for guests visiting Haines and Skagway, including a number of hiking and bus tours. The Hike & Bus Manager manages these programs and works closely with the Haines office staff and Haines Operations Manager. The Hike & Bus Manager is responsible for ensuring guest safety by making certain that guides adhere to all safety protocols and program procedures. The Hike & Bus Manager is also responsible for overseeing the day-to-day “on-the-ground” operation of the tour and participating in all aspects of the programming; guiding, driving buses, dock representation, maintenance, DOT compliance, training, etc. The Hike & Bus Manager will manage a guiding staff of 20-30 guides, depending on the time of the summer. 


REQUIREMENTS 

  • Be at least 21 years old. 
  • Prior tour facilitation and/or management experience. 
  • Prior guiding experience, preferably in Alaska. 
  • Experience managing a group of 20-30 employees. 
  • Basic knowledge of Microsoft Office. 
  • Possess or be able to attain a Class B CDL with passenger and airbrakes endorsements within first month of employment. 
  • Must be able to hike on uneven terrain up to 8-10 miles. 

JOB DUTIES 

The Hike & Bus Manager works closely with administrative staff to ensure a smooth flow of communication between the office and on-site operations. Part-time office responsibilities and coverage may be required for the position. Hike & Bus Manager reports to the Haines Program Manager and the Haines Program Assistant Manager. 

 

  • Run a safe, efficient and high-quality Hike & Bus program. 
  • Lead by example by portraying excellence in customer service. Be positive and outgoing. 
  • Have good communication with office and guides.
  • Provide written weekly reports to the Haines Program Manager. 
  • Responsible for being certain that all guides follow all policies and procedures as outlined in the Haines Guide Manual, Employee Manual and Emergency Response Manuals through delegation and direct management of the team. 
  • Must immediately address any performance or safety issues with guides as they occur.
  • Lead or assist in leading Hike & Bus program training. Training will include passing the written CDL tests, learning the policies and procedures, learning maintenance protocols and learning emergency response protocols. 
  • Work closely with the Warehouse Manager to ensure gear is maintained and accounted for. 
  • Ensure vehicle checklists are being done accurately and report any necessary maintenance to the mechanic shop.  
  • Time sheets and payroll – assist with TSheets (time card) review for the Hike & Bus staff. 
  • Ensure all emergency response equipment is correctly stationed, complete and up to date. 
  • Provide feedback for mid-season and final evaluations. 
  • Organize and verify completion of guide paperwork and waivers for each day. 
  • Organize and manage season put-away of program equipment. 
  • Other duties as dictated by daily needs.


Additional Expectations 

  • Work as a Hike guide and/or CDL driver and spieler as needed. 
  • Assist with other jobs/projects as needed by AMG administration. This may include but is not limited to: 
    • Driving vehicles with guests or with our equipment. 
    • Cleaning/maintaining gear, vehicles and warehouse. 
    • Assisting with grounds/lodging maintenance, cleaning and general support. 
  • Must at all times be clean, well groomed, courteous, honest and reliable. 
  • Early to mid-June through late August is the height of the cruise ship season. In this period guides may be required to work up to 40+ hours/week. During the height of the season long periods of time off will likely not be able to be provided. 
  • Employees may be called on to participate in other Haines programs at any time. This may include but is not limited to: golf tours, gear truck driving, driving & spieling for other tours, vehicle maintenance, general driving duties, food prep, gear maintenance, and overall operational support. 
  • The ability to be flexible with schedules and adapt to changes, sometimes with short notice, is a requirement and expectation of employment.  
  • Have and maintain a Class B CDL with Passenger and Airbrakes endorsement. 
  • Pass FMCSA required pre-employment drug tests & screening. 
  • Be enrolled in an FMCSA required random drug testing program. 
  • Have and maintain a valid Medical Examiner’s Card.