Customer Service Specialist

2 weeks ago

Friendswood, United States ProSource Staffing Full time
Job DescriptionJob Description

International chemical company located in Friendswood is looking for a motivated team member. This team member will be part of the customer service division. The ideal candidate will have 3-5 years in a supply chain function preferably from a chemical company, or a manufacturing environment with duties including processing, pricing, updating customers on order status, coordinating inventory with warehouse, logistics, and invoicing as examples

Goal of Function

  • Communicate effectively with customers by phone and email to ensure the best service possible
  • Coordinate with sales team in the implementation of customer strategies
  • Working hand in hand with supply chain team to ensure accurate order release base on forecast
  • Receive and process customer purchase orders accurately and efficiently
  • Research and resolve issues pertaining to Customer Service nonconformances
  • Allocate and assign inventory to specific Customer orders
  • Customer order logistic handling, warehouse customer order placement and coordination
  • Complete an order "order to cash" in the ERP system - sending an order acknowledgment, entering the PO, allocating inventory, posting the invoice, sending to the customer, handling any issues
  • Handling documents such as BOLs, CoA's, hazardous material, etc.

Responsibilities

  • Execute order management and transactions for accounts within Americas region
  • Coordinates entire order and supply management tasks (“quote to cash”) and ensure supply performance is delivered according company guidelines
  • Working closely with supply chain team to ensure order release base on forecast or order demand control.
  • Supervision of delivery plans and logistic processes
  • Active advising major customers with related Key Account Manager including Supply and Demand change, Organization change, etc.
  • Regular contacts with international wholesale clients via phone and email
  • Develop skills and knowledge to enable added value activities such as continuous improvements, process and cost optimization
  • Interactions with other departments on-site and abroad
  • Handle all phases of order processing such as order entry, invoice proofing, order maintenance, paperwork (BOL) and miscellaneous invoice and sales history.
  • Handle customer collection for all outstanding invoices.
  • Manage all activities relating to offsite consignment warehouse, as well as billing, coordinating inventory movement and purchasing
  • Manage customer accounts in coordination with Sales team
  • Attend customer meetings to build strong business relationships
  • Enter and maintain customer orders, customer master and CSR information, and price list maintenance.
  • Ensure customer complaints regarding product or service issues are properly communicated.
  • Issue returns as necessary, including the preparation of all necessary paperwork
  • Support company initiatives as needed.


Required Skills and Experience

  • College degree strongly preferred but not required.
  • 4-5 years professional experience required.
  • Experienced IT-user skills: MS Office (Word), ERP (MS Dynamics NAV or AX)
  • SAP knowledge
  • Oracle
  • Experience with bill of ladings, certificate of analysis, packing lists, material safety data sheets, and all other required paperwork needed for shipping to domestic and foreign destinations.
  • Chemical or International Customer Service experience plus


Candidate Profile

  • High customer and service centricity with quality awareness
  • Pro-active behavior and interest for company, processes and product lines
  • Flexible with an appreciation of a fast-growing and multi-cultural environment
  • Highly organized with good problem solving skills
  • Ability to manage time effectively and to prioritize multiple tasks.
  • Must have strong communication (English) and interpersonal skills
  • Bilingual is a plus


Below are the service criteria:

  • Team player
  • Work ethnic
  • Communicator
  • Culture fit
  • Reliable
  • Sense of urgency
  • Optimistic
  • Prioritization
  • Attention of detail
  • Result Oriented

 

Company DescriptionAbout ProSource Staffing: Our Mission
Our mission is to be the staffing services provider and employment agency of choice by helping people and companies achieve their goals. Whether you need premier talent or if you are searching for jobs in Humble TX, Deer Park, Channelview or other suburbs of the Houston Metro, ProSource will meet and exceed all of your expectations.

Our goal is to improve our clients profits while providing our employees with unique and rewarding employment opportunities. We aim to be the highest-quality provider to each niche sector we service, through integrity, competence, innovation, and execution.

We are dedicated to attracting, engaging, and retaining talent through a culture that nurtures success, develops careers, encourages communication, and honors all commitments. Commitment to our customers, employees, and strategic partners is the foundation of our mission.

We will honor our commitments by putting ethics and morals first. We will work hard to deliver exceptional customer service.

Life at ProSource Staffing: Our Culture
Our integrity is a critical asset, and we are committed to upholding it.

We cherish our company, and represent it with honor.

We set high standards, and we abide by them as we practice business fairly and behave ethically. We share our expectations with each other and strive to maintain a workplace built on mutual values, trust and goodwill.

We thrive on challenges, viewing them as an invitation to success.

A true team, we work together to routinely please our customers, surpass our record achievements, and drive our organization to greater success.Company DescriptionAbout ProSource Staffing: Our Mission\r
Our mission is to be the staffing services provider and employment agency of choice by helping people and companies achieve their goals. Whether you need premier talent or if you are searching for jobs in Humble TX, Deer Park, Channelview or other suburbs of the Houston Metro, ProSource will meet and exceed all of your expectations.\r
\r
Our goal is to improve our clients profits while providing our employees with unique and rewarding employment opportunities. We aim to be the highest-quality provider to each niche sector we service, through integrity, competence, innovation, and execution.\r
\r
We are dedicated to attracting, engaging, and retaining talent through a culture that nurtures success, develops careers, encourages communication, and honors all commitments. Commitment to our customers, employees, and strategic partners is the foundation of our mission.\r
\r
We will honor our commitments by putting ethics and morals first. We will work hard to deliver exceptional customer service.\r
\r
Life at ProSource Staffing: Our Culture\r
Our integrity is a critical asset, and we are committed to upholding it.\r
\r
We cherish our company, and represent it with honor.\r
\r
We set high standards, and we abide by them as we practice business fairly and behave ethically. We share our expectations with each other and strive to maintain a workplace built on mutual values, trust and goodwill.\r
\r
We thrive on challenges, viewing them as an invitation to success.\r
\r
A true team, we work together to routinely please our customers, surpass our record achievements, and drive our organization to greater success.

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