Customer Service Lead Onsite position in Food Distribution

3 weeks ago

Lacey, United States Epic Internal Full time
Job DescriptionJob Description

Are you ready to Jump Start your Career and become and EPIC employee?

Looking for an Bilingual Freezer Onsite Supervisor to work with a team of supervisors and assist in managing up to180 temporary associates at a distribution center in Lacey, WA . Must not have any scheduling restrictions. Must be bilingual in Spanish.

Schedule:5am -2pm flexible to working weekends.

Salary Range: $18.00 -$20.00 hourly

Objective:

The On-Site will assist in optimizing efforts to service clients in a high-quality, cost-effective manner through managing temporary employees.

PRIMARY FUNCTIONS:

· Supervise customer development activities to create and maintain a strong business relationship with the clients.

· Manage payroll functions for Epic associates including timekeeping activities, payroll reports and ensures accurate timecard reporting for payment.

· Monitor and address personnel issues and concerns quickly and effectively.

· Conduct regular meetings with the client to ensure strong communication including safety meetings.

· Check-in and provide pre-assignment orientation to all temporary employees.

· Monitor temporary employee attendance and performance, coach and counsel as needed.

· Coach and counsel temporaries to ensure quality performance including meeting productivity and quality goals and to achieve job satisfaction.

· Provide safe working environment to employees and customers through efficient training programs and safety walks.

· Complete and maintain company reports to log individual and client location sales/service activity Obtains detailed assignment information from the customer and utilize it to provide effective customer service and ensure orders are filled with quality placements.

· Customize or enhance recruiting, training, recognition, and retention programs to ensure optimum customer service.

· Conducts custom orientation program for associates which incorporates customer’s policies.

· Maintain customer and temporary employee records to ensure completeness and accuracy.

· Produce requested management reports for both client and management of Epic personnel.

· Follow company policies and procedures for all staffing and customer activity.

· Monitor and update database information related to employee assignments and existing openings.

· Maintain knowledge on current staffing pattern and foresee future staff requirement to facilitate timely recruitment.

SECONDARY FUNCTIONS:

· Process and assist with Workers’ Compensation claims as directed by the Workers’ Compensation Department staff

· Complete injury report and conduct accident investigations. Complete daily and/or weekly safety audits.

Must have experience in all Warehouse Machinery for example Electric Pallet Jack / Forklifts.

Benefits include but not limited to:

Health Benefits after 60 days of employment

401K available immediately

Paid Sick Leave

Accrued Vacation time

Paid Holidays

Salary depends on experience.

This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their manager.

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