Call Center Representative
2 weeks ago
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Responsibilities
- Receive inbound calls and place outbound calls
- Identify the reason for the customer’s call, collect relevant information and provide solutions
- Upsell products and services when appropriate
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Must be a US Citizen and reside in the continental United States
- Previous experience as a Call Center Representative or in a similar role is preferred
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) programs
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Multi-task on multiple programs at the same time
* Must have private, stable, reliable, high speed internet service
* Must have your own computer or laptop with at least 8 gigs of usable RAM
* No Chromebooks allowed
* Must use compatible headset
* Designated workspace free from noise and other distractions
* You must have child care for your young children during work hours, you are not allowed to watch or care
for them while on your shift.
Equipment Specifications
* Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
* Speakers MUST work
Shift
* Hiring for 11:30am- 8pm est
10:30am- 7pm cst
9:30am- 6pm pst
this also includes Saturday
10am- 6:30pm est
9am- 5:30pm cst
8am- 4:30pm pst
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