Parts Advisor
2 weeks ago
The Parts Advisor position at Boater’s World contributes significantly to the overall customer experience by accurately and expeditiously providing parts and accessory guidance and sales processing to counter customers, Service Department customers, as well as the Sales Department.
Primary duties and responsibilities, not limited to:
Parts Counter
- Help internal and external customers find parts and accessories quickly and accurately
- Offer to sell complimentary and add-on items to customers
- Actively strive to increase Profit Per Customer
- Generate special orders for customer requests of non-stocked items
- Notify internal and external customers of backorders, and/or receipt of special orders
- Enter customer information and sale data into dealer management system
- Maintain a tidy workspace suitable for public view
- Take responsibility for merchandising and product presentation of the retail area
- May process and submit vendor orders, as required by the Parts Department Manager
- Stock shelves as required by inventory plan
- Perform weekly perpetual inventory tasks as directed
- Be on-time for all scheduled shifts
- Ask each and every customer for email address and enter into DMS
- Process end of day reports, daily
Customer Service
- Provide a happy and genuine greeting to each and every customer
- Inquire as to how you may assist each and every customer
- Actively engage each and every customer
- Promptly answer incoming telephone calls, provide information, and transfer calls using best practices
- Maintain a pleasantly outgoing demeanor that encourages a positive customer rapport
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
- High school diploma
- Team oriented, flexible and focused on maintaining a high level of customer service
- Basic computer skills
- Basic mathematical skills
- Strong customer service skills
- Excellent communication skills
- Ability to turn an upset customer into a champion of the organization
- Strong desire to build relationships, and create positive interactions with others
Working Conditions
- Retail environment
- Saturday shifts required
- May be required to work more than 40 hours
Physical Requirements
- Extensive use viewing a computer monitor and using a keyboard
- Ability to stand for extended periods of time
- Ability to lift, pull, or push at least 40 pounds.
- Routinely kneel-down, bend-over, and reach to high shelves
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