Sales and Operations Specialist
2 weeks ago
- 401k Eligibility
- Commission Potential
- Paid Time Off
- Career Growth Opportunities
Responsibilities
- Follow-up with existing customers to ensure proper inventory and re-order levels
- Identify and call new prospects to grow the business
- Support project profile development and posting
- Identify the reason for the customer’s call, collect relevant information and provide solutions and quotes, documenting the interaction for accurate follow-up activities
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Meet personal and team quotas
- Make over 60 customer calls a day
- Process order fulfillment
- Unload / load shipments and process samples
- Conduct product quality assurance tests
- Visit customers and suppliers as required
- High school diploma/GED
- Previous experience as a Customer Service Representative, Sales person, Office Assistant or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone, verbal and written communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Ability to properly document customer interactions
- Ability to work well with numbers
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