Operations Assistant

4 weeks ago

Lombard, United States Pentwater Cabinetry Full time
Job DescriptionJob Description

Position Overview:

The Operations Assistant plays a crucial role in ensuring the smooth and efficient operation of the business while maintaining front desk responsibilities in a fast pace environment. This position involves managing order assignments, monitoring progress and quality, planning schedules, and ensuring optimal use of resources. The ideal candidate will be organized, detail-oriented, and capable of multitasking in a fast-paced environment.

Working Conditions:

- Primarily office-based with occasional visits to the warehouse or production floor.

- Standard working hours with potential for overtime during peak periods. Monday to Friday 8 AM - 5 PM.

Compensation & Benefits:

  • 401K Match
  • Health and Dental insurance
  • Team focus environment
  • Paid vacation and sick days
  • OT pay
  • Performance based bonuses (annual) up to 10%
  • Opportunity for advancement

Skills and Competencies:

- Problem-solving skills to address delays and quality issues.

- Attention to detail to ensure high standards of work.

- Ability to analyze productivity and implement improvements.

- Competence in resource and inventory management.

- Adaptability to changing workloads and priorities.

-Multi-language speaker preferred

 

Key Responsibilities:

1. Order Assignment and Work Schedule Planning:

- Assign orders based on the current workload and individual employee capabilities.

- Develop and maintain work schedules for all employees.

- Adjust schedules as needed to accommodate changes in workload and staffing levels.

- Track and report on individual employee productivity.

- Ensure tasks are distributed fairly and according to employee strengths and availability.

2. Order Monitoring:

- Track the status of all orders to ensure timely completion.

- Identify any orders that are falling behind schedule and investigate the causes.

- Implement corrective actions to mitigate delays.

3. Timely Completion of Orders:

- Ensure all orders are completed on time and meet the company's quality standards.

- Coordinate with different departments to streamline order processing.

4. Resource Management:

- Monitor warehouse supplies and inventory levels.

- Ensure tools and equipment are used properly and maintained in good condition.

- Order supplies as needed to avoid disruptions in operations.

5. Front Desk Responsibilities:

- Handle and route incoming phone calls to the relevant staff members

- Greet and welcome all visitors

- Perform some administrative and clerical tasks

- Collaborate closely with sales and operations teams to maintain seamless company operations

- Assist with customer pick ups by processing payment and paperwork

Qualifications:

- High school diploma or equivalent; additional education or certifications in operations management or related fields is a plus.

- Proven experience in an operations or assistant role.

- Strong organizational and multitasking skills.

- Excellent communication and interpersonal skills.

- Ability to work under pressure and meet tight deadlines.

- Proficiency in using productivity software (e.g., Microsoft Office, scheduling tools).

 

 

Company DescriptionAt Pentwater Cabinetry, we specialize in creating custom kitchen and bathroom solutions for contractors, builders, developers, real estate investors and homeowners. Our affordable yet stylish products are accompanied by a personalized, concierge-like service that sets us apart from the competition.

Our commitment to providing high-quality products and fast service means our customers don't have to sacrifice affordability for quality.Company DescriptionAt Pentwater Cabinetry, we specialize in creating custom kitchen and bathroom solutions for contractors, builders, developers, real estate investors and homeowners. Our affordable yet stylish products are accompanied by a personalized, concierge-like service that sets us apart from the competition.\r
\r
Our commitment to providing high-quality products and fast service means our customers don't have to sacrifice affordability for quality.

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