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Sales Coordinator

3 months ago

Bensenville, United States Innovated Staffing Full time $20
Job DescriptionJob Description

Job Description: We are seeking a highly motivated and detail-oriented individual to join our team from Monday through Friday from 7am to 4pm as an eCommerce Listing & Sales Coordinator. The ideal candidate will have strong computer skills, be fluent in English, and have a solid understanding of eBay's platform, Excel, and basic HTML. This role requires someone who can work independently, manage multiple tasks efficiently, and contribute to the growth of our online sales. 

Key Responsibilities:

  1. Listing Creation and Management:
    • Create detailed and compelling product listings on eBay and other marketplaces, ensuring accuracy and clarity in the descriptions.
    • Research and implement effective keywords to optimize listings for search visibility.
    • Regularly update listings to reflect any changes in product availability, pricing, or promotional offers.
  2. Sales Management:
    • Monitor eBay and other marketplaces sales and ensure that orders are processed and fulfilled in a timely manner.
    • Communicate with customers regarding any inquiries, concerns, or issues, providing excellent customer service.
    • Handle returns, refunds, and any post-sale issues according to company policy.
  3. Inventory Management:
    • Track inventory levels and coordinate with the ops team to ensure products are in stock.
    • Update inventory records in Excel, ensuring accuracy and up-to-date information.
  4. Data Analysis and Reporting:
    • Utilize Excel to analyze sales data, generate reports, and identify trends to optimize future listings.
    • Use Excel formulas to calculate pricing, discounts, and profitability.
  5. Technical Skills:
    • Utilize basic HTML to format eBay listings and ensure they are visually appealing and functionally sound.
    • Keep up with eBay's platform and other marketplaces updates and best practices to ensure compliance and effectiveness.
  6. Customer Service:
    • Respond promptly and professionally to customer inquiries via eBay messages or email.
    • Maintain a high level of customer satisfaction by resolving issues swiftly and effectively.
  7. Continuous Improvement:
    • Continuously seek ways to improve listing quality, sales processes, and customer experience.
    • Stay informed about market trends and competitor activity to maintain a competitive edge.

Qualifications:

  • Fluent in English: Excellent written and verbal communication skills are essential.
  • Computer Literacy: Proficient in using computers, including managing files, navigating the internet, and using eBay's, Facebook, TikTok and other marketplaces platforms.
  • Mathematical Skills: Strong math skills, with the ability to calculate pricing, margins, and discounts accurately.
  • Excel Proficiency: Solid experience with Excel, including knowledge of formulas, data analysis, and reporting.
  • HTML Knowledge: Basic understanding of HTML to create and edit eBay or other marketplaces listings.
  • Attention to Detail: A keen eye for detail to ensure listings are accurate, professional, and error-free.
  • Problem-Solving Skills: Ability to troubleshoot issues and provide practical solutions quickly.

Experience:

  • Previous experience managing eBay listings or similar e-commerce platforms is preferred.
  • Experience in customer service or sales is an advantage.