Customer Service Representative and Events ON SITE

2 weeks ago

Houston, United States Supreme Partnership Inc Full time
Job DescriptionJob DescriptionWe are seeking a detail-oriented and customer-centric individual to join our team as a Customer Service Representative and Events. In this role, you will play a key part in ensuring the seamless execution of events while providing exceptional customer service experiences. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for creating positive customer interactions during events.

Things to consider before we move forward:
- Must be at least 18 yrs old to apply
- Must reside in Houston
- Must NOT have a felon criminal record less than 7 yrs ago, misdemeanor is okay

Key Responsibilities:
  • Event Planning and Coordination:
     
    • Plan, organize, and coordinate all aspects of customer-focused events, including logistics, venue selection, and vendor management.
  •  
    • Collaborate with internal teams to ensure that event objectives align with customer service goals.
  •  
  • Customer Interaction:
     
    • Serve as the primary point of contact for attendees, addressing inquiries, providing information, and ensuring a positive event experience.
  •  
    • Proactively engage with customers during events to gather feedback and address concerns.
  •  
  • Registration and Check-In:
     
    • Manage event registration processes, ensuring accurate attendee information and efficient check-in procedures.
  •  
    • Provide support and guidance to attendees during the registration and check-in process.
  •  
  • Communication and Documentation:
     
    • Communicate event details, logistics, and updates to attendees through various channels, including email, social media, and event websites.
  •  
    • Document customer interactions and feedback for post-event analysis and improvement.
  •  
  • Problem Resolution:
     
    • Address and resolve customer issues or concerns in real-time during events.
  •  
    • Collaborate with internal teams to find prompt and effective solutions to customer challenges.
  •  
  • Collaboration with Vendors:
     
    • Liaise with event vendors to ensure the delivery of quality services and products that meet customer expectations.
  •  
    • Negotiate and manage vendor contracts as needed.
  •  
  • Post-Event Analysis:
     
    • Conduct post-event evaluations to gather insights on customer satisfaction and overall event success.
  •  
    • Prepare reports summarizing key performance indicators and recommending improvements.
  •  
Qualifications:
  • Bachelor's degree in Marketing, Business, Hospitality, or a related field.
  • Proven experience in event coordination or customer service.
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Proficient in using event management software and CRM systems.
Preferred Skills:
  • Familiarity with customer service best practices.
  • Previous experience in a customer-centric event role.
  • Creativity in designing engaging customer experiences.

If you are an energetic and customer-focused individual with a passion for creating memorable event experiences, we encourage you to apply for the Customer Service Events Coordinator position.

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