HVAC CSR/Dispatcher

Job DescriptionJob Description

R&L Heating and Cooling, a residential heating and air conditioning company, has an immediate opening for a Customer Service Representative. We are looking to fill a permanent role and hope to find a long-term candidate with the necessary experience.

 

JOB DESCRIPTION:

Who You Are: You are a proactive, assertive, take-charge person who loves to roll up your sleeves to solve problems. You enjoy speaking with customers to help them meet their needs, and ensure we provide home comfort solutions. You work well as an individual to complete tasks and goals, and you enjoy interacting with a team of technicians to achieve company goals. You want a fast-paced environment that is focused on growth with plenty of room to achieve goals with independence and freedom. You pay attention to details, you are focused on being efficient, you can maintain a complex schedule, and are able to change directions quickly when priorities change without getting overwhelmed. You are looking for a company that is growing and you want to be on the ground floor of that growth. You are “in it” for the long haul.

 

The Opportunity: You will join a team that is poised for growth. You will transform the office by establishing standard operating procedures for all critical processes. You will work closely with technicians in the field to deliver an outstanding customer experience. You will have the opportunity to work with marketing, sales, and operations on a frequent basis and develop skills that are more than just “answering phones”. Expect to work daily with outstanding manager who will support you through the tough challenges of this role, help you develop your skillset and creates a positive work environment. We are looking for a smart, ambitious person to take this role and put their mark on our company.

Who We Are: R&L Heating and Cooling is a residential and commercial heating and cooling company that has been servicing southeast Michigan for more than 40 years. The company recently changed ownership and is in a high-growth mode. R&L seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

Details: This is a full-time position in our Typical Office Hours are Mon.–Fri., 8:00 am – 5:00 pm, But may vary dependent on company needs or weather. Occasional overtime may be necessary. Please do not apply if you do not meet the qualifications.

Essential Functions:

• Answer incoming calls (Excellent phone etiquette required)
• Outbound calls, stay close to customers and fill up job board
• Take and deliver messages as needed
• Entering/scheduling/dispatching of new and existing customer information in digital platform
• Issue purchase orders as necessary to techs and suppliers.
• Process daily cash, credit card and check payments.
• Print, scan, organize, file and email as needed.
• Other tasks as assigned or requested
• Warranty processing

Benefits

• Dental & Vision Benefits
• Paid Vacations and Holidays
• IRA Retirement plan
• Life Insurance
• Bonus Compensation

REQUIRED QUALIFICATIONS:

• 2 or more years of office experience
• Service Titan Platform knowledge a plus
• Ability to speak calmly and handle stressful situations
• Ability to work under time constraints and ensure deadlines are met
• Ability to plan, organize, prioritize and make decisions
• Must be able to adapt to changes and manage competing demands
• Must have the ability to maintain confidentiality
• Proficiency in Microsoft Word, Excel, and Outlook
• Professional and Self-motivated with a Positive Attitude
• HVAC industry knowledge a plus

Company DescriptionR&L is a growing company where we promote from within, offer continuing training, great benefits and a positive work environmentCompany DescriptionR&L is a growing company where we promote from within, offer continuing training, great benefits and a positive work environment

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