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Clinic Receptionist
2 months ago
Synergy Health Partners is looking for a full-time Medical Receptionist to work in our Livonia Physical Therapy clinic.
GENERAL SUMMARY:
Under general supervision, performs all duties related to the registration of patients, including obtaining and or verifying current insurance information. Collecting missing information as needed. Collects co-pays and self-responsible portion of charges. Receives and handles incoming telephone calls.
TYPICAL DUTIES AND RESPONSIBILITIES:
1. Interviews and registers patients, obtaining and updating patient demographic and insurance information. Identifies need for referral if not present in chart. Front desk staff should verify that all testing is available in the EMR as well as any paperwork that the patient brings to the office (testing, history forms, medication lists, new insurance cards, drivers license, films, and disks, etc.)
2. Verifies and reviews patient history for new patients, as well as updating established patient’s files as needed. Scans completed history forms into the EMR.
3. Obtains co-pays and self-responsibility portion of charges / balances, recording collection per established guidelines. Provides receipt for payments.
4. Verifies that patient’s have all of their prescriptions, answer questions as needed, give directions, schedule follow-up appointments as well as pre and post operative appointments. Provide paperwork for surgical patients, medical clearances, etc. Schedules MRIs affiliated facility(s).
5. Updates therapist schedule at the end of each clinic, forwarding information to dictation service and the billing department.
6. Balances cash, checks and charge payments according to established guidelines and forwards to the billing department for posting.
9. Performs various clerical duties including answering messages, calling in prescriptions, answers phones, directs patients, and handles mail distribution, scans, and fax documents as needed.
10. Assists provider and clinical support staff by escorting patients, as needed.
MINIMUM QUALIFICATIONS
Required Certifications, Registration or Licensure:
None
Minimum Knowledge and Education:
High school diploma or equivalent (G.E.D.)
Minimum Work Experience:
One-year clerical experience to include customer service.
One-year front desk – medical office experience preferred
Work requires use of varies clerical office skills including:
- Answering multi-line phone system
- Scheduling patient appointments
- Verifying patient demographics and insurance information
- Collecting and recording patient copayments
Specific Knowledge, Skills, Abilities:
Prefer previous front desk experience.
Working Conditions:
Normal office environment.
Synergy Health Partners is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Company DescriptionSynergy Health Partners is a healthcare management organization at the forefront of patient care. We work with our physicians, nurses, and other clinical staff to maintain the highest quality of care centered on patient-focused outcomes. With respect for the person and their health as the driving mindset behind our practice, we aim to provide cutting-edge compassionate treatment to each and every one of our patients. We partner with healthcare practices large and small and use over forty years of experience in medicine in the Metro Detroit area to ensure peace of mind to all of those in our care.\r
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Synergy Health Partners is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
