Helpdesk Agent
3 weeks ago
Our Client - Prides itself for being one of the most prominent companies in the world of finance. They are a Fortune 500 company known for their exquisite products and services that they offer not only in the country but in the whole wide world.
Company Overview: Join our dynamic team at Russell Tobin, a leading staffing provider dedicated to delivering exceptional customer service and technical support. We are seeking a highly motivated and skilled Service Desk Agent to join our team and provide top-tier support to our valued clients. If you're passionate about technology and thrive in a fast-paced environment, we want to hear from you.
Position: Service Desk Agent
Location: South Jordan, UT
6 - months contract
$18.00 to $21.00 per hour
Responsibilities:
- Serve as the first point of contact for users contacting our IT Service Desk.
- Provide exemplary customer service while answering incoming calls and addressing user inquiries.
- Track all information in our call tracking system and utilize knowledge-based tools to resolve issues promptly.
- Demonstrate strong communication skills, empathy, and a sense of urgency to resolve user issues effectively.
- Produce accurate and detailed documentation at the client, problem, and incident levels.
- Assess, triage, research, and resolve incidents and requests related to enterprise software and hardware.
- Provide after-hours and weekend support as needed under general oversight.
- Maintain a positive attitude, attention to detail, and teamwork focus in a high-pressure environment.
- Collaborate with internal teams to support all aspects of client needs and ensure timely resolution of issues.
- Install, modify, clean up, and repair computer hardware, peripherals, and software as needed.
Qualifications:
- Excellent customer service and communication skills are essential.
- Two to five years of proven work experience in a complex, high-tech, and fast-paced environment.
- Preferred experience in a technical support role but not required.
- High school diploma or GED with relevant work experience.
- Ability to diagnose and resolve problems quickly in a complex environment.
- Self-motivated with the ability to work independently and in a team setting.
- Willingness to work variable shifts, including evenings, weekends, and public holidays.
How to Apply: If you are passionate about providing exceptional customer service and possess the technical skills to support our clients' needs, we encourage you to apply. Please submit your resume and cover letter highlighting your relevant experience and qualifications to allen.villar@russelltobin.com.
Russell Tobin is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.