Entry-Level Client Support Coordinator

1 week ago

Houston, United States Eminence Relations Inc Full time
Job DescriptionJob DescriptionThe Entry-Level Client Support Coordinator will play a crucial role in ensuring our clients receive outstanding service and support. This position requires excellent communication and organizational skills, a proactive attitude, and a passion for client satisfaction. The successful candidate will assist in managing client inquiries, coordinating support activities, and maintaining client records.

Key Responsibilities:

  • Client Interaction:

  • Respond promptly and professionally to client requests and issues.
  • Maintain a positive and empathetic attitude toward clients at all times.
  • Support Coordination:

    • Coordinate with internal teams to ensure timely and accurate resolution of client issues.
    • Schedule and manage client support activities, including follow-ups and check-ins.
    • Assist in onboarding new clients and providing necessary training and resources.
  • Documentation and Administration:

    • Maintain and update client records 
    • Prepare and distribute client-related reports and documentation.
    • Track and document client interactions and feedback.
  • Problem Resolution:

    • Identify and troubleshoot client issues, escalating to senior team members when necessary.
    • Follow up with clients to ensure their concerns are addressed and resolved satisfactorily.
    • Document and report recurring issues to help improve services and processes.
  • Relationship Building:

    • Develop and maintain strong relationships with clients by understanding their needs and providing personalized service.
    • Collaborate with internal teams to ensure a seamless client experience.
    • Provide feedback and suggestions for improving client support processes and tools.
Qualifications:

  • Education:

    • High School Diploma or Associate's Degree
  • Experience:

    • 0-2 years of experience in client support, customer service, or a related field.

  • Skills:

    • Excellent verbal and written communication skills.
    • Strong interpersonal skills with the ability to build and maintain relationships.
    • Problem-solving skills with a proactive approach to resolving issues.
    • Detail-oriented with strong organizational and multitasking abilities.
    • Ability to work independently and as part of a team.
Key Competencies:

  • Customer Focus: A strong commitment to understanding and meeting the needs of clients.
  • Communication: Clear, concise, and effective communication with clients and team members.
  • Adaptability: Ability to adjust to changing client needs and handle multiple tasks simultaneously.
  • Empathy: Understanding and addressing client concerns with sensitivity and care.
  • Proactivity: Taking initiative to anticipate client needs and potential issues.


Note: This job description is intended to provide a general overview of the position and is not an exhaustive list of duties and responsibilities. The company reserves the right to modify the job description as needed. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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