Business Process Analyst

1 week ago

Washington, United States The Council of Insurance Agents & Brokers Full time
Job DescriptionJob Description

At The Council, we look for thoughtful, motivated professionals with an entrepreneurial spirit. We value diversity and inclusion, and we hire individuals who can bring new ideas and unique perspectives to our organization. We want you to show up as your whole self each day and expect that you will have a role in shaping The Council of the future. Our values come from the individuals who do the work. Here’s what you can expect from us:

  • We believe our people are our most important asset.
  • We have integrity and we never compromise on our values.
  • We value excellence and we are willing to put in the work to achieve it.
  • We are entrepreneurial, creative thinkers – able to innovate and adapt to our environment.
  • We embrace curiosity and continuously pursue knowledge to share with our members.
  • We encourage individual thinking and bring those perspectives together to better serve our community.
  • We are strong and resilient. We never lose sight of who we are.

The Council is a dynamic, non-profit association located in the urban hub of Penn Quarter, just steps away from the Navy/Archives Metro station. Representing the top commercial brokerage firms and agencies in the United States and around the world, The Council is seeking a highly motivated and data-driven Business Process Analyst to join our team. In this role, you will drive the identification and the business process flow of our organization’s technological usage, ensuring that our processes and systems achieve peak efficiency in alignment with overarching organizational goals. This will lead to documented recommendations for increasing effectiveness.

Primary Purpose: As a key driver of innovation and efficiency within our organization, you will leverage your expertise in data and technology to align with meeting our strategic goals. Your impact will be instrumental in elevating our business operations, enhancing efficiency, and fueling the growth of our organization. If you are a proactive, data-savvy professional with a passion for improving business processes, we invite you to apply for this exciting opportunity.

Core Responsibilities:

  • Work with staff and vendors across various business units to determine business requirements and identify areas for improvement through real-time data analysis.
  • Serve as a thought leader in technical business processes, developing system proof of concept modeling and recommendations to enhance efficiency and productivity at multiple levels.
  • Collaborate with technology subject matter experts to identify opportunities for new functionality, automation, and system upgrades to optimize performance.
  • Support the integration of marketing technologies and platforms, ensuring they work cohesively to support marketing efforts.
  • Evaluate new and existing technologies for compatibility and interoperability within the organization’s systems.
  • Assist in the establishment and compliance of standards and policies for managing information assets of all types, guiding teams in creating, managing, analyzing, and utilizing information.
  • Lead change management efforts to ensure a smooth transition during process improvements and technology implementations.
  • Provide training on standard hardware and software, as well as specialized tools, using various delivery methods, including remote group classroom sessions, one-on-one training, group in person sessions, workshops, and live virtual facilitation.
  • Coordinate and ensure consistent new hire technology orientation sessions across all offices, including relevant training for new staff.
  • Proactively communicate with end users to clarify operational training-related issues, address them promptly, and maintain accountability throughout resolution.
  • Participate in data gathering initiatives through surveys, focus groups and other forums to gather feedback on services and member engagement to identify areas for improvement.
  • Conduct research and testing on industry trends and market dynamics from a general business perspective to provide insights for planning as needed.
  • Acquire and maintain a good understanding of The Council’s compliance with data privacy regulations such as GDPR and CCPA, particularly in the data collection and processing of personal data from members and other stakeholders of The Council and its subsidiaries. Assist in monitoring compliance and make recommendations for process improvements to ensure compliance.

Required Qualifications:

  • Proficiency in all Microsoft Office applications.
  • Proven ability to generate process documentation and reports.
  • Excellent communication skills with the ability to translate data into actionable insights.
  • Outstanding analytical, problem-solving, and decision-making skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Exceptional attention to detail and commitment to delivering quality results.
  • Basic operating knowledge and interest in data privacy regulations and controls.

Preferred Qualifications:

  • Demonstrated ability to manage projects and conduct user testing.
  • Experience with data visualization.
  • Experience in providing technical training.
  • High proficiency in technical writing.

Basic Qualifications:

Education: Bachelor’s degree (or equivalent). Experience: Five or more years of experience in analytics and systems development, preferably in B2B. Computer Skills: Proficiency in using various marketing technologies, tools, and platforms, such as Salesforce Marketing Cloud, Google Analytics and Adobe Marketing Cloud, or similar programs. Strong working knowledge of relevant applications such as Salesforce, Pardot, and AWS. Physical Demands: Ability to read, write, and review materials, along with the ability to fully participate and interact in meetings. Travel: Infrequent overnight travel required.

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