Assistant Manager
1 week ago
The Super 8 hotel located in Carson City, NV is seeking to hire a qualified, professional individual to join our team as an Assistant Manager.
The Assistant Manager will be responsible for the day-to-day operation of the hotel including, but not limited to, an emphasis on sales, financial management, development of staff, including onboarding and on-going training of employees, and guest satisfaction.
In addition, the Assistant Manager will be responsible for delivering results that contribute to the mission and overall success of the hotel; accomplishing performance objectives focused on business revenue, quality assurance, and guest satisfaction.
Required Experience:
· Customer Service Is A Must
· Understanding of Hotel Industry Functions and Day-to Day Operations
· Hospitality Management Experience
Education:
· Bachelor’s Degree
Qualifications
· Proven experience in managing multiple priorities and meeting deadlines
· Must possess excellent verbal and written communication skills
· Extensive knowledge of current trends in hotel management
· Possess leadership qualities, working both independently and as a team
· Experience with booking services and travel agencies is desirable
· Accounting/auditing knowledge pertaining to guest folios and client billing
· Experience in promoting and growing hospitality business using marketing strategies and community relationships
· Attention to detail
· Ability to work in a fast-paced environment
· Knowledge of all hotel operating procedures
· Critical-thinking and problem-solving skills
· Excellent customer service and interpersonal skills
· Have a team building and motivational mentality
Responsibilities/Duties:
· Create staff schedules, monitoring time and attendance
· Prepare bi-weekly payroll packet
· Conduct regular staff meetings, training sessions, and employee performance reviews
· Research and resolve any guest or billing issues
· Maintain maintenance log, communicating and following through to ensure all issues are resolved prior to renting guestroom
· Maintain hotel supplies inventory log
· Groups, blocks, and corporate billing management
· Utilize promotional strategies, using marketing tools to boost hotel revenue
· Actively pursue marketing techniques to obtain new and repeat business as well as corporate accounts
· Consistently strive to improve guest and community relations
· Audit all guest folios daily to ensure accuracy
· On-board all new staff members with training, as well as continuous training
· Ensure company standards for housekeeping, decor and guest services are met
· Ensure company breakfast standards are met and maintained
· Maximize room revenues by anticipating and planning for market shifts; develop and monitor strategic marketing prospects
· Develop and maintain rapport with key community contacts to ensure a visible presence in the local community
· Oversee the security function to ensure a safe and secure environment for guests, employees, and hotel assets
· Monitors the performance of financial and operational plans for the hotel which support the overall objectives of the hotel
· Ensure front desk resources are organized and updated, filing documents in an organized manner
· Process, review and understand third-party reservation reconciliations
· Process, review, and understand hotel chargebacks
· Maintain and respond to hotel Tripadvisor reviews
· Research and resolve hotel Customer Care cases
· Responsible for ensuring cash on hand and change for front desk is available
· Ensure all No-show reservation are charged and at a zero balance
· Pre-charge all advanced reservation rate plans
· Delegate tasks appropriately to staff and ensure all tasks are taken care of daily in an accurate manner
· Other duties deemed necessary or appropriate by management
Job Offer & Schedule:
· Job Type: Full-time
· Pay Frequency: Bi-Weekly
· Bonuses dependent on performance
· Schedule: Monday to Friday, Weekends required
· Cover shifts when staff does not show up
· Salary: $17/hour
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