Claims Coordinator

3 weeks ago

Middlefield, United States Staffing Solutions Enterprises Full time
Job DescriptionJob DescriptionClaims Coordinator (Hybrid in Middlefield)
Pay: $21/hourly
Location: Middlefield, OH
Schedule: M-F, 8-5 (3 days remote, 2 days in office)
Length: 5+ months with the possibility of extension

We are excited to partner with our global client, a leader in their industry to identify a commercial claims coordinator In this role, you will engage in customer service with major clients, conduct in product floor inspection, assist the department in filing claims, and will have the opportunity to work with a great team

Why you’ll love it here:
  • Hybrid work schedule
  • Working with a collaborative team
  • Building client relationships
  • Opportunity for advancement based on performance

Job Responsibilities:
  • Serves as the primary contact for all commercial claims issues.
  • Conduct product floor inspection, and rotate products.
  • Analyze claims submitted by customers to determine if credit should be issued based upon nature of complaint, warranty, reports, field inspection results, and input from other partners in the organization.
  • Process all necessary paperwork and system transactions associated with the claims process.
  • Partner with Sales to settle replacement claims, allowances, and returns.
  • Interact with both internal and external customers to investigate, gather and assemble the necessary information to present the claim for timely response and disposition.
  • Monitor and communicate complaint trends to management in a matrix driven environment as required.
  • Identify any improvement opportunities to reduce claim liability while increasing the customer’s overall experience.
  • Enter complaints into CRM system to track documentation and communication claim information.
  • Ensure credits are processed to close claims out working with Accounts Payable as required.

Job Requirements:
  • Working knowledge of computers and SAP system as well as CRM, Word, Excel, and PowerPoint.
  • Accurate data entry skills.
  • Ability to work within a fast pace and sometimes stressful environment.
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