NOC Analyst II

4 weeks ago

Louisville, United States Churchill Downs Incorporated Full time
Job DescriptionJob Description

SUMMARY:

The NOC Analyst II is responsible for supporting, troubleshooting, and monitoring the enterprise network infrastructure of Churchill Downs Incorporated and its related properties.

Location and Hours:
100% on-site in Louisville, KY
Sunday - Thursday, 11:00am - 7:00pm EST

ESSENTIAL DUTIES and RESPONSIBILITIES include the following:

  • Ensure the successful and continued operation of the company’s network infrastructure.
  • Management and ownership of user requests and network infrastructure incidents
  • Investigate network issues and bring resolution within stated SLA parameters.
  • Provide Root Cause Analysis (RCA) to operations, engineering team or customers, upon request.
  • Provide technical input (both verbal and written) for Incident and Change
  • Troubleshoot, maintain, and repair network problems according to Service Level Agreements
  • Monitoring and reporting of the network infrastructure operations across the enterprise.
  • Plan and execute changes to the network infrastructure.
  • Gather and compile documentation and diagrams as required.
  • Update and maintain network management application databases and CMDB tools.
  • Ensure that all organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
  • Perform related duties as assigned.

REGULATORY

  • Ability to obtain racing and/or gaming licenses as required in any jurisdiction where CDI operates. The Gaming industry is highly regulated and as such demands an extensive background check to obtain a license.

EDUCATION and EXPERIENCE:

  • 2+ years of experience managing and configuring Cisco hardware.
  • Current Network+ or CCNA certification
  • ITIL or Six Sigma certification preferred.
  • 3+ year of experience configuring, monitoring and managing Cisco routers and switches, Palo Alto Firewalls and enterprise grade load balancers.
  • Experience with packet capture technologies such as Wireshark and NetScout.
  • Knowledge of routing and switching, including BGP, OSPF and EIGRP
  • Knowledge of Windows and Linux-based platforms
  • Demonstrated knowledge and experience of using network analysis, management and performance monitoring tools to diagnose problems and determine root cause.
  • WiFi troubleshooting and/or experience with networked IT systems.
  • Highly capable of working in a fast-paced environment.
  • Exceptional oral and written communication skills.
  • Action-oriented individual that is a self-starter.

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