Customer Service Representative

4 weeks ago


Fond du Lac, United States Muthig Industries, Inc. Full time
Job DescriptionJob Description

Job Summary: Receive via (e-mail, fax or phone) requests for quotations, orders, lead times, and general questions from customers. This position requires the entry, monitoring/tracking, acknowledgement of all purchase orders at our facility. This person needs to communicate with other internal departments in handling purchase orders and provide customer service. Work closely with our shipping and receiving department on customer expedites and follow up with proper correspondence with the customer.

Key Tasks

*High level/understanding of data entry, job routing creation

*Manage purchase orders and communicate with necessary internal departments

*Receive telephone and email requests regarding: purchase orders, adjustments, and cancellations

*Use Operating System to include: status of purchase orders, inventory of raw and finished goods

*Maintain and understand active orders and update any change notices: scheduling / partial shipments

*Job entry, create job routings, and print revision control

*Responsible for maintaining good customer relations

Key Skills

*Strong ability to be detailed, organized and prioritize

*Attention to detail

*Strong problem-solving skills

*Strong experience of supply chain management (including expediting, lead time reduction, inventory management, packaging, and shipping).

*Communication, influencing, negotiating, assertiveness

*Decision making, sound business judgement

*Report writing and presentation skills / basic computer skills / Outlook / Excel / PowerPoint Key Attributes

*Professional and positive approach

*Self-motivated

*Strong in building relationships and able to communicate at all levels

*Team player, and able to work on own initiative

*Dynamic and creative Essential Qualifications

*High School Diploma and or Associates Degree

*Manufacturing background preferred but not required

*Job Boss Operating System experience highly preferred

Company DescriptionMuthig Industries Inc. is located in Fond du Lac, Wisconsin. Muthig has provided superior metal stamping, laser cutting, tool and die, production machining, turning and custom metal fabrication services to customers in a variety of industries since 1965. From our 35,000 square foot facility, our dedicated and experienced staff enables Muthig Industries to react to our customer's needs to produce custom, expedited or change orders promptly with full control of the entire production process. Muthig Industries is dedicated to providing the highest quality services to our customers and is seeking additional talent to allow us to expand our customer base.Company DescriptionMuthig Industries Inc. is located in Fond du Lac, Wisconsin. Muthig has provided superior metal stamping, laser cutting, tool and die, production machining, turning and custom metal fabrication services to customers in a variety of industries since 1965. From our 35,000 square foot facility, our dedicated and experienced staff enables Muthig Industries to react to our customer's needs to produce custom, expedited or change orders promptly with full control of the entire production process. Muthig Industries is dedicated to providing the highest quality services to our customers and is seeking additional talent to allow us to expand our customer base.

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