HVAC Service Dispatcher/Coordinator
4 weeks ago
This full-time position handles service requests, maintains and organizes the service department, orders parts and works closely with the service manager to complete each service request in a timely and efficient manner.
Responsibilities and Duties
- Answer phones
- Receiving service requests
- Create work orders
- Maintaining the daily schedule and scheduling technicians
- Issuing purchase orders, ordering parts
- Writing up quotes and follow up with customer (recommended - not required)
- Process warranty paperwork
- Write up surveys
- Ordering of filters
- Coordinating access to buildings
- Review and process technicians' timecards
- Preparation for invoicing
- Some accounts receivable
- Assist with contract renewals
- Maintain customer equipment lists
- Maintain fleet and fleet records
Qualifications and Skills
- Minimum of 3 years experience (HVAC preferred but not required)
- High School diploma or equivalent
- English language
- Familiar with QuickBooks, Microsoft Excel, Adobe and Word
- Excellent communication and written skills
- Ability to multitask, using time wisely
- Ability to prioritize
- Self-disciplined and ability to work with minimal supervision
Benefits
Competitive benefit package.
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