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Service Technician
4 months ago
California Deluxe Windows is looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Responsibilities
· Provide service and customer support during field visits or dispatches
· Tie workflow to schedule
· Manage all on-site installation, repair, maintenance, and test tasks
· Diagnose errors or technical problems and determine proper solution techs, we provide PPE
· Produce timely and detailed service reports
· Document processes
· Operate vehicle in a safe manner and use field automation systems
· Follow all company’s filed procedures and protocols
· Cooperate with the technical team and share information across the organization
· Comprehend customer requirements and make appropriate recommendations/briefings
· Build positive relationships with customers
Requirements
· Proven field service experience
. Valid driver's license with clean driving record
· Ability to troubleshoot, test, repair, and service technical equipment
· English literacy
· Ability to work flexible shifts and to adapt to changing work schedules
· Familiarity with mobile tools and applications
Job Type: Full-time
Company DescriptionFast-paced, service-oriented direct manufacturer of custom, high-quality windows and doors. Customer service is paramount
www.cdwindows.comCompany DescriptionFast-paced, service-oriented direct manufacturer of custom, high-quality windows and doors. Customer service is paramount \r
www.cdwindows.com
