Remote Medical Call Center Representative

2 weeks ago


Tulsa, United States A-Line Staffing Solutions Full time
Job DescriptionJob Description

A-Line Staffing Solutions is hiring several Healthcare Call Center Reps in Oklahoma This is a work-from-home opportunity with a pharmaceutical Fortune 500 Company. Must be located in Oklahoma to qualify.

 

Healthcare Call Center Representative Job Details:

  • Pays: $22.99 per hour
  • Full-time: Monday to Friday, 8am to 5pm
  • Contract with potential to convert to permanent based on performance, attendance, and business needs.

Job Responsibilities:

  • Front line customer service inbound call center representative (telephonic-no sales) assisting members, prospective members and providers with questions regarding benefits, pharmacy services, provider listings, etc. in a high volume, fast paced, call center environment.
  • Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting rework to appropriate staff.
  • Documents and tracks contacts with members, providers, and plan sponsors.

Requirements:

  • HS Diploma or GED required.
  • Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
  • Must have reliable internet, with a minimum speed requirement of 25 mbps/ 3mbps.A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation.
  • Must attend all training as scheduled.


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