Benefits Call Center Rep

1 month ago

Bloomington, United States A-Line Staffing Solutions Full time
Job DescriptionJob Description

As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans.

We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients.

You will be cross trained to aid on multiple clients. You will spend your day either on the phone or aiding through webchat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication.

Shifts

During our busy season you will be expected to work a 40-hour week and overtime when requested.

During our off season, your hours will fluctuate between 32 to 40 hours depending on client need.

NO WEEKEND SHIFTS Monday through Friday only

Most locations you need to be flexible to work an 8-hour shift between 7a-8p but in some west coast roles you might need to be available from 530a-8p. Looking for flexibility

Job Description

Remote Role, MUST BE LOCAL. You will go onsite for day 1 to pick up equipment and also be required to come in for meetings or major projects.

Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message. Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls. Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements. Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.

Requirements

Must have High School Diploma or GED

Looking for any various experience, preferably in Customer Service or Call Center

Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French)

Please click to apply now Chin Yang will reach out to you as soon as possible

  • Call Center Representative

    2 months ago

    Bloomington, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionA-Line Staffing is now hiring a Call Center Representative in the Bloomington area with a major consulting company! The Call Center Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.If you are interested in this Call Center Representative...

  • Customer Service Representative

    1 month ago

    Bloomington, United States Enterprise Call Center Full time

    Job DescriptionJob DescriptionCompany DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace.  Our cloud-based technology ensures...

  • Call Center Representative_

    1 week ago

    Bloomington, United States TEKsystems Full time

    Description: • Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls. • Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity...

  • Call Center Representative

    2 weeks ago

    Bloomington, United States TEKsystems Full time

    Description: • Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls. • Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned...

  • Call Center Representative

    1 week ago

    Bloomington, United States TEKsystems Careers Full time

    *Description:* • Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls. • Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned...

  • Remote Call Center Representative

    2 months ago

    Bloomington, United States A-Line Staffing Solutions Full time

    A-Line Staffing is now hiring a Call Center Representative near the Bloomington, MN area with a major consulting company! The Call Center Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this Call Center Representative position, please contact...

  • Call Center Scheduler

    3 months ago

    Bloomington, United States Spherion Full time

    The Marketing Contact Center provides support to our sales representatives by scheduling appointments with existing clients and conducting other client touchpoints as needed. By scheduling appointments, our clients are more likely to gain insight into their insurance and financial security needs, better understand available solutions, and benefit from the...

  • Call Center Representative

    1 week ago

    Bloomington, IL, United States TEKsystems Careers Full time

    Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity - less than 1.Displays and communicates a general understanding of products and procedures and demonstrates proficiency with most tools/technology • Produces occasional free form letters and adapts communications to the needs to the audience or...

  • Teller & Call Center Specialist

    2 weeks ago

    Bloomington, United States Indiana Members Credit Union Full time $16 - $17

    Job DescriptionJob DescriptionSummary/Objective:As a Teller & Call Center Specialist, you will play a critical role in providing exceptional service to our members through both in-branch Teller duties and Call Center support providing flexibility and adaptability in day to day duties. Your primary responsibility is to ensure a positive member experience by...

  • Call Center Representative

    1 week ago

    Bloomington, IL, United States TEKsystems Careers Full time

    Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity - less than 1.Displays and communicates a general understanding of products and procedures and demonstrates proficiency with most tools/technology • Produces occasional free form letters and adapts communications to the needs to the audience or...

  • Call Center Representative

    1 week ago

    Bloomington, IL, United States TEKsystems Careers Full time

    *Description:* Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls.Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity –...

  • HVAC Customer Service Rep

    1 week ago

    Bloomington, United States Pro-Air Heating, Cooling & Electrical Full time

    Are you a dynamic individual with a passion for customer service and a knack for organization? Pro-Air Heating, Cooling & Electrical is looking for a full-time HVAC Customer Service Rep - Dispatcher to join our team in Bloomington, IL. If you want to be part of a company that values its employees and would enjoy earning a competitive wage of $18 - $23 an...

  • Call Center Representative

    1 week ago

    Bloomington, IL, United States TEKsystems Careers Full time

    *Description:* Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls.Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity –...

  • HVAC Customer Service Rep

    3 weeks ago

    Bloomington, United States Pro-Air Heating, Cooling & Electrical Full time

    Are you a dynamic individual with a passion for customer service and a knack for organization? Pro-Air Heating, Cooling & Electrical is looking for a full-time HVAC Customer Service Rep - Dispatcher to join our team in Bloomington, IL. If you want to be part of a company that values its employees and would enjoy earning a competitive wage of $18 - $23 an...

  • HVAC Customer Service Rep

    3 weeks ago

    Bloomington, United States Pro-Air Heating, Cooling & Electrical Full time $18 - $23

    Job DescriptionJob DescriptionAre you a dynamic individual with a passion for customer service and a knack for organization? Pro-Air Heating, Cooling & Electrical is looking for a full-time HVAC Customer Service Rep - Dispatcher to join our team in Bloomington, IL. If you want to be part of a company that values its employees and would enjoy earning a...

  • Customer Service

    1 month ago

    Bloomington, United States The Habegger Corporation - IllinoisIowa Regional Office Full time

    Job DescriptionJob DescriptionThe Habegger Corporation in Champaign, IL is calling all energetic, go-getters to apply to join our amazing team as a full-time Customer Service / Sales Rep!WHY YOU SHOULD JOIN OUR TEAMWe are a successful HVAC company that provides our employees with the tools and opportunities to grow professionally. We pay our Customer Service...

  • Call Center Representative

    2 weeks ago

    Bloomington, IL, United States TEKsystems Full time

    Description: • Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls. • Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned...

  • Call Center Representative

    2 weeks ago

    Bloomington, IL, United States TEKsystems Full time

    Description:• Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day. Mainly state farm agents, some customers might be on some of the calls.• Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity...

  • Ob Hospitalist in Monroe, North Carolina Excellent Benefits No Call Duty

    1 month ago

    Bloomington, Indiana, United States Ob Hospitalist Group Full time

    Atrium Health UnionOur Full Time Hospitalist Position Offers: Guaranteed Shifts Flexible schedule 5-7 shifts/month with approx. 21 days off/month No on-call duty or office management Full Benefits: medical, dental, vision, Rx, plus 401k match Annual continued medical education allowance Paid medical malpractice insurance with unlimited tail coverage ...

  • Member Services Representative

    1 week ago

    Bloomington, United States TEKsystems Careers Full time

    *Description:* Member service representative open for a large healthcare organization, headquartered in Bloomington, MN. They have 50+ clinic locations in the Twin Cities, and are expanding primarily throughout Minnesota and Wisconsin. - Reps take between 50-70 calls/day (8-10/hour) from members who have questions regarding their current insurance plan. -...