Customer Service Coordinator

3 weeks ago

Canton, United States The Reserves Network, Inc. Full time
Job DescriptionJob Description

Title: Customer Service Coordinator

As Customer Service Coordinator you coordinate the national and international requests from customers about technical inquiries and take the lead by help-desk questions, technical content for execution of site visits, project support, urgent breakdowns, and complaints after the delivery of the products. You review the incoming service requests, prepare well before a service visit, and monitor the implementation and follow-up of this.

Location: Canton, OH

What Matters Most:

  • Direct-hire, On-site position in a collaborative and supportive environment
  • Competitive salary; 50k-60k based upon experience with room for growth
  • Monday - Friday, 8a-5p, 1 remote day per week after 90-day training
  • Benefits are available the first of the month after hire.
  • 80 hours of vacation and 6 PTO days.

What you will do:

  • Scheduling and coordinating service requests
  • Organizing preventive machine maintenance
  • After a service visit the provision of structural improvements to the products and applications
  • Ensure timely and sufficient material supply on-site
  • Schedule service visits together with the customer and our global planning, support the technician during the visit at the customer
  • Excellent closing of the service requests, both financial, logistics, and commercial
  • Coordinate revisions on material lists after machine modifications in the field (machine configurations) based on customer request
  • Periodically standby for helpdesk support outside office hours
  • Provide adequate, written feedback to all involved parties
  • Sparring partner for sales, marketing, production, and R&D for product improvement

Required Skills:

  • At least 2 years of work experience in a similar position in a technical industry
  • Intermediate Vocational Education/ Higher Vocational Education level in mechanical engineering, through training or experience. Possibly supplemented with relevant training courses. Good spoken and written English possibly Spanish.
  • Familiar with software, Microsoft Office, able to learn new systems
  • Strong drive to achieve results and a good negotiator
  • Self-starter, consistent, and persuasive in executing activities.
  • A pro-active communicator and problem solver.
  • Must be self-motivated, highly organized detailed, and stress resistant.
  • A team player who is social and a good communicator.
  • Needs to have basic commercial knowledge and experience.

Benefits: Benefits and compensation will be discussed during the interview.

Company DescriptionQuality. Reliability. Integrity. It all begins at the top. The Reserves Network is built on the strength of our people.Company DescriptionQuality. Reliability. Integrity. It all begins at the top. The Reserves Network is built on the strength of our people.

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